Customer Support Specialist - French/English - Night Shift - Paris, France

MontaBerlin

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Salary: 28,000 - 38,000 EUR
Do you want to help the world EV better?
We’re looking for a talented Customer Support Specialist to join our Support team.
Is this you?
Who are we?
We are Monta: the powerful EV platform connecting the dots in the entire EV charging industry. We serve drivers, companies, cities, and the electricity grid with our proactive technology.
We have a dream…
EV charging is our passion. We want to make it simple, accessible, and reliable for everyone. Since our technology is compatible with all charge point brands (!), we aim to help everyone enjoy the same, consistent charging experience: from EV drivers in their homes to charge point owners, EV charging businesses or EV fleets. We tackle the complexities of the ecosystem in a truly technological way, providing a tailored software solution for all things EV.
Want to hear something big?
We recently closed a huge Series B round, totalling 80M EUR! In other words: we’re well on our way to revolutionizing the global EV charging experience. And how will we use our new funding? We plan to double down on our successful software-only strategy by strengthening our investments in all markets, and expanding our products to all new sectors ready to set off on an electrified future. Once that’s done, the sky’s the limit
Here Are Some Things You’ll Be Working On

Respond promptly to inquiries mainly from B2C via email, phone, live chat, and our contact formular.
Resolve customer concerns efficiently while ensuring a high level of satisfaction.
Provide product knowledge and guidance tailored to the needs of individual consumers.
Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward.
Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings.
Create knowledge base articles and update internal documentation in support of the customer experience.
Working on a shift-based schedule Monday-Sunday, between the hours of 19:00-07:00, in 8-10h blocks.

As a Customer Support Specialist, You Will
In the position of Customer Support Specialist, you will be one of the first handful of hires and a key element in shaping the culture, foundation and future of the Support Team. You will be our voice to the outside world, and it is therefore crucial that you have a passion for helping people. Our users are always 100% in focus and it is important to us that they get an awesome experience when they contact us.
To do this, we imagine you to have the following experience:

You are fluent in English and French - Bonus if you speak other languages.
You are ideally located in or around Paris, France.
You are driven and can think outside of the box.
You have experience working in customer-facing environments.
You have attention to detail and are not afraid of taking ownership.
You are tech-savvy.

(Do you fit most of these requirements, but not all? That’s fine: we’d love to hear from you all the same!)
What will you get?

Take part in our Support team’s monthly meetup, where you can share your knowledge and discuss best practices
Share Monta’s success through our generous warrant program
Relax and unwind during your 30 paid vacation days (five weeks + five top-up days)
Use your personal learning budget and take some time off for your personal/professional development
Hop in our shared company car (or hop on an electric bike) in our bigger offices
Stay fit with your subsidized gym membership
Never go hungry (or thirsty) again with the free snacks & beverages at our offices
Enjoy your subsidized plant-based lunches at our offices
Prepare for the future with your health insurance account
Spend time with your family during your paid parental leave

At Monta we foster a dynamic, on-site environment where innovation thrives and teamwork is strengthened. We recognise the importance of work-life balance where flexibility is supported and encouraged provided that it aligns with your responsibilities and the needs of your team.
Does this sound exciting? If yes, then please apply soon. We review applications continuously, and can’t wait to hear from you!
Kindly submit your application in English.
To succeed in this position, your spoken and written skills in both French and English need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential.
Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co-workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.
Find out more by visiting Monta we provide solutions for the increasingly complex EV industry. Through our comprehensive product portfolio we connect the dots across the entire EV charging ecosystem, ensuring the most reliable and seamless charging experience for everyone.