Customer Technical Support Engineer (m/f/d)

Customer Technical Support Engineer (m/f/d)

Business Unit: MAES

Division: Film & Smart Surface Solutions

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high‑performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high‑quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'—our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

Film & Smart Surface Solutions (F&SSS) is currently active in more than 50 countries. Our main production location is in the UK and our R&D and Technical centres are in the Americas, Asia and Europe.

Our target for the F&SSS division is to become the market leader in the in‑mold electronics space for the automotive industry. This division combines our extensive offering of speciality films for the industrial and automotive industries with our developing flexible and formable conductive and non‑conductive inks. The combination of these products enables our customers to create formed, structurally rigid three dimensional automotive controls and displays that are at the forefront of modern cockpit aesthetics and functionality.

The Technical Support Engineer will be responsible for developing technical knowledge for product and process evaluation, material testing and characterization. In addition, the Technical Support Engineer will provide technical and laboratory support to external and internal requests for Film & Smart Surface Solutions business.

As a key member of the Film and Smart Surface Solutions (F&SSS) Team, the Technical Support Engineer will be responsible for product testing activities, developing applications knowhow for product evaluation, material testing and characterization. In addition, will build knowledge and understanding of internal and external specifications and processes to provide technical support to global customers and colleagues.

What will you be doing?

• Ensure that Company ISO, Health, Safety and Environmental policies are fully implemented during all activities.
• With minimal oversight, works to provide technical and laboratory support to external and internal requests.
• Develop a full understanding of the FIM process, including being fully certified to use all equipment involved in this process.
• Investigate, experiment, and ensure product performance is appropriate for projects and applications. Provide data in reports to help optimize customer processes.
• Report project progress, publish technical reports and make presentations as needed.
• Develop knowledge, understanding and conduct OEM specification testing to support ongoing and future projects.
• Support complaints investigation (as defined in Complaints Monitor Work Instruction Documents) using problem solving techniques like Ishikawa and 8D to identify root cause. Communicate outcomes to the customer and initiate corrective actions.
• Work across functional lines with quality and production to support quality release testing and complaint investigations.
• Calibrate, research and test equipment to ensure dependable research results.
• The role is field based and the job holder will be required to travel across Germany and occasionally mainland Europe.

Who are You?

The role would suit candidates from a variety of different backgrounds. Practical work experience within the automotive industry in a production environment would be advantageous, along with experience within a quality orientated role.

We are open to applications from recent graduates interested in starting a career in the films and electronics industry. Relevant degree subjects would be materials science or electronic engineering, additional knowledge of plastics or printed electronics would be highly beneficial.

What competencies will you need?

• Strong safety orientation.
• Strong internal and customer communication skills.
• An effective team player in a complex environment.

We are Offering...

• A secure and long‑term job in a dynamic and multidisciplinary team
• Comprehensive introduction to various areas of responsibility
• Continuous development opportunities and support through targeted training programs
• An open corporate culture where your ideas and suggestions are valued
• Attractive social benefits and employee offers
• Performance‑oriented compensation with the opportunity to earn additional bonuses for good performance
• 30 days of vacation per year and a weekly working time of 37.5 hours
• Collegiality, respect, and recognition as fundamental values of our company
• Company car #LI-IF1

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.