Customer Training Team Lead

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.

We're changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don't replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we're looking for you to join us on this mission

We are seeking a Customer Training Team Lead to lead our onboarding and implementation efforts. This role ensures new customers achieve fast, reliable Time-to-Value, while maintaining a scalable delivery model. The Manager owns the people, processes, and capacity of the Engagement Team, working closely with Vertical Leads to refine vertical-specific rollout playbooks.

• Lead and manage the Customer Training team (ICs across tiers)

• Own Time-to-Value and onboarding satisfaction metrics

• Partner with Vertical Experts to define training and customer personas

• Design and enforce structured onboarding methodologies (basic vs premium packages)

• Maintain utilisation/capacity planning to avoid double-booking and burnout

• Define handover processes (from Sales → CS and every step between)

• Drive automation and repeatability in onboarding/implementation

• Maintain customer exposure (10–20% of projects)

• 5+ years in SaaS onboarding, implementation, or professional services, with 2+ years of people leadership

• Skilled at balancing customer schedules with internal capacity constraints

• Proven ability to reduce Time-to-Value and increase implementation success rates

• Process-driven, operationally rigorous, and comfortable enforcing standards

• Strong communicator; able to manage stakeholders at the customer and internal exec level.

• Hyper Scale Experience with a self-starter mindset

• Fluent in German (C2), to effectively support our German customer base and a good command of English

• You are an active listener and strong communicator, capable of engaging stakeholders at all levels.

• You see challenges as opportunities, bringing a proactive and solution-oriented mindset.

• You thrive in a fast-paced, iterative environment, constantly seeking ways to improve customer experiences.

• You take ownership of your work, holding yourself accountable for customer outcomes and success.

• You are a coach, not a manager. You are ready to work hands-on in the role as needed.

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

• You decide when you work best, that means flexible working hours and a good hybrid set-up

We look forward to your application and can't wait to meet you – no matter who you are or what background you have