CX Solution Advisor Expert (m/f/d)

About the Role

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

• Deal Support – lead discussions and workshops, present and demonstrate solutions and value during sales cycles.
• Demand Generation – build and strengthen links with SAP's global and local structure, create inspiring content.
• Expansion and Adoption – help expand existing SAP base and capture new clients across diverse industries.
• Specialized Knowledge – be an expert in at least two SAP CX solutions, especially SAP Engagement Cloud & Marketing Solutions.
• Advisory and Collaboration – serve as a trusted advisor to customers and internal colleagues.
• Continuous Learning – stay current with new technologies and processes.
• Travel – travel throughout Germany and MEE as required.

Qualifications

• Bachelor’s degree in business administration, computer science, or a related field (or equivalent experience).
• Experience in solution advisory, CX, or other customer‑facing roles.
• Strong learning orientation and willingness to continuously learn.
• Ability to quickly understand customer needs and research relevant information.
• Solution‑oriented mindset with a customer focus for delivering value with SAP CX Software Portfolio.
• Excellent presentation and communication skills.
• Resilience and adaptability to complex and changing situations.
• Expert knowledge of end‑to‑end processes/solution matching, especially Lead‑ and Account‑Based Marketing & Lead‑To‑Cash processes.
• Exceptional communication and interpersonal skills; ability to inspire and lead within teams.
• Teamwork and empathy – a true team player who fosters collaboration and shows empathy toward customers and colleagues.
• Fluent in German and English.

Preferred Superpowers

• Industry knowledge in Retail, Wholesale, Consumer Goods, Chemicals or Life Sciences.
• Product knowledge of S/4 and SAP CX.
• Tech savvy and knowledge of AI; self‑learning mindset.
• 7+ years experience in SAP CX or CX/Marketing Solutions.

Equal Employment Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you need assistance, please send an e‑mail with your request to Recruiting Operations Team: