End User Support Specialist

• Perform monthly preventive maintenance on servers, switches, firewalls, CCTV, UPS, and access control
• Conduct daily health checks and share reports with the IT team
• Respond to and resolve incidents as per SLA
• Troubleshoot and configure VLANs, Wi‑Fi, VPNs, and firewalls
• Coordinate with OEMs for warranty claims and hardware replacement
• Maintain IT asset inventory and document configuration changes
• Provide end‑user support for laptops, desktops, printers, and applications
• Submit daily, incident, and monthly reports with RCA when required

Qualifications

• Diploma or Degree in IT or related field
• 5–7 years of experience in enterprise IT and EUC support

Required Skills

• Strong hands‑on experience with:
• Switches, VLANs, Wi‑Fi
• Firewalls and VPNs
• Servers, CCTV, UPS, access control
• Laptops, desktops, printers, and peripherals
• Ability to work autonomously and meet SLAs
• Strong documentation and reporting skills
• Fluent in English (verbal and written)

Preferred Certifications

• CCNA, CompTIA Network+, CompTIA A+, or M365