Engineering Manager / Lead Software Development (gn) Microsoft Dynamics 365 | CRM

The role

Engineering Manager / Lead Software Development

Location: Belgrad, Serbia or Germany (preferred Leipzig or Berlin area) | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

Key responsibilities

• Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform
• Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts, including the integration of innovations such as AI, to ensure the CRM landscape scales with SoftwareOne’s future growth
• Establish and continuously improve software engineering processes and ensure adherence to quality standards
• Contribute hands‑on to design, implementation, documentation and testing
• Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions

What we need to see from you

• Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
• Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
• Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
• Familiarity with agile software development practices (SCRUM, Kanban)
• Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution‑oriented workstyle

What we offer

• An internal IT department that breaks the stereotypes
• A modern technology environment working with the latest Microsoft technologies
• Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement
• International collaboration with global engineering and consulting teams
• Opportunity to help shape and improve engineering processes with real impact
• A role that enables you to stay hands‑on in design, implementation, documentation, and testing
• Close partnership with Product Management and Product Owners, enabling strategic contribution
• A highly engaged and efficient team environment
• Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time
• An environment that prioritizes the “best fit” for long‑term success, giving you the room to grow into the role
• A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‑term expertise
• and many more...

Job Function

IT & Solutions

Accommodations

SoftwareOne steht für ein respektvolles, inklusives Arbeitsumfeld mit gleichen Chancen für alle – unabhängig von Herkunft, Hautfarbe, Religion, Alter, Geschlecht, Behinderung, sexueller Orientierung, Geschlechtsidentität oder anderen gesetzlich geschützten Merkmalen. Außerdem laden wir Berufsrückkehrende nach einer geplanten Auszeit ein, unser SOAR-Programm kennenzulernen.

Wenn du im Bewerbungsprozess Unterstützung benötigst, melde dich gern unter Bitte nenne dabei die Stelle, auf die du dich bewirbst, sowie das Land deines Wohnsitzes. Eine vom Auswahlprozess unabhängige Kontaktperson aus unserem Team setzt sich anschließend mit dir in Verbindung, um deine Bedürfnisse zu besprechen. Wir unterstützen dich bestmöglich – und behandeln deine Angaben selbstverständlich sicher und vertraulich nach DSGVO.