Engineering Manager (m/f/d) - Customer Service Tech

You are an Engineering Manager (m/f/d) at heart who loves to build and to lead? Then apply today and deliver seamless solutions that make a real impact for millions of customers worldwide. Together with your team, you design and deliver solutions across multiple technical components: from distributed microservice architectures on our AWS cloud stack, built with Java and React, to our enterprise application portfolio — with the Customer Service Resolution Hub as your central piece.

YOUR ROLE AT SIXT

• You lead, coach, and empower frontend and backend engineers, fostering a culture of ownership, collaboration, and delivery excellence
• You take ownership of big initiatives and build the customer service experience of the future.
• You set the architectural direction and ensure technical excellence across distributed service architectures on our AWS cloud stack, enabling your teams to build scalable, reliable, and future‑ready systems
• You guarantee end‑to‑end consistency across the customer journey - from Salesforce Service Cloud to our Telephony Solution - and drive AI integration with the Customer Service Resolution Hub at the core
• You align with stakeholders across divisions from Customer Service to Fulfillment, Post‑Booking, and other tech and business domains, collaborating closely with our teams and tech hubs in Bangalore, Pullach, and Lisbon to ensure smooth and scalable delivery

YOUR SKILLS MATTER

• Experience You have several years of experience in software engineering leadership, guiding teams through complex architectural initiatives
• System Design You bring a strong foundation in scalable system design, including APIs, middleware, Salesforce Service Cloud, AWS, microservices, and modern AI tooling
• Collaboration You collaborate naturally across functions and domains, aligning with engineers, architects, product owners, data scientists, and business stakeholders
• International You thrive in working with distributed teams across international hubs, embracing diverse perspectives and building global solutions
• Customer Centricity You think with a business and product mindset, challenging requirements and translating them into value‑driven customer solutions
• Communication You communicate with clarity, enabling decisions across both technical and non‑technical audiences

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital‑forming benefits to ensure you are well covered
• Feel‑good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high‑quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

About us

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top‑tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long‑term stability and align our corporate strategy with foresight. Get started with us and apply now!