English Speaking Technical Advisor (m/f/d) – Social Media Support – 100% Homeoffice

Overview

Power your game-changing career. Are you looking for a job that fits your life? Then this position is just right for you. In this role as an English Speaking Advisor in Technical Support , you’ll be the first point of contact for various customer inquiries — whether by phone, email, or chat.

Position Details

Start date: As soon as possible | Full-time | 100% remote | Service hours: Monday – Sunday, 08:00 – 24:00 | Required support languages: English C1 level | Up to €2,400 gross/month | Up to 200 EUR performance bonus

Does that fit your lifestyle? Perfect! Then it’s our turn – read on and let us convince you, just as we inspire our employees every day. Awards such as “Global Best Places to Work” are proof of that.

Professional and Personal Development

Whether you’re a career changer, returning to the workforce, or a specialist – we’ll find the right position for you. We grow together and provide you with all the training, modern technology, and ongoing support you need to succeed. You can experience career success directly with us – most of our managers are promoted from within! That’s why we offer a range of specialization and leadership development programs , giving you the opportunity to shape the kind of career that matches your goals.

Your Tasks

• Explain technical issues to customers clearly, understandably, and in a friendly way – especially through chat communication.
• Handle additional small tasks via email and process requests reliably and in a structured way.
• Engage with people by phone when necessary – especially for follow-ups after chat interactions.
• Manage user inquiries regarding verification, identity checks, and obtaining the blue verification badge.
• Handle reports of discrimination, bullying, or inappropriate behaviour with sensitivity and seek solution-oriented approaches.
• Identify potential cases of identity theft or fake accounts and take appropriate action.
• Support users facing challenges with reach, public visibility, or suspected restrictions (e.g. shadow bans).
• Answer questions about monetization, payouts, and the use of related features.
• Assist with account access issues and ensure users can safely use their profiles again.
• Actively contribute to maintaining a safe and supportive digital environment for creators and verified accounts.

Qualifications

• Have very good English skills (at least C1 level), spoken and written.
• Are a communication talent with a service-oriented attitude, interacting with customers in a friendly and approachable manner.
• Have an interest in social media, online media, or digital marketing.
• Can flexibly cover rotating shifts during service hours (Monday – Sunday, 08:00 – 24:00).
• Are confident using a computer.
• Reside in Germany (Applicants from Saxony, Hesse, Saarland, and Hamburg cannot be considered, even with a second residence in another federal state).
• Meet the technical requirements for remote work.
• Are willing to continuously develop yourself.

Ideally, You Also Have

• Experience in customer service.
• A completed vocational training and experience in customer support.

Career changers and those re-entering the workforce are very welcome! Even if you feel you don’t meet every single requirement, we encourage you to apply. We’ll do our best to find the right position for you – whether it’s this one or another.

Our Benefits

In this role, we offer benefits designed to support your unique lifestyle:

• 100% remote work from your very first day.
• Up to 25 vacation days and a flexible working time account, allowing for both short and long breaks.
• 6-week full-time training program conducted by certified trainers.
• No prior experience needed – a personal mentor will support you from day one.
• Ongoing coaching, refresher, and advanced training sessions that are useful even outside of work.
• Company pension plan for your financial security.
• €700 referral bonus for each new employee you successfully recommend.
• Employee discounts on online shopping, exclusive to Concentrix employees.
• Internal career and development opportunities, including international options.
• Free access to LinkedIn Learning for your professional and personal growth.
• A friendly and motivated team eager to welcome you to Concentrix on a first-name basis.

Ready to start with us?

If this sounds like the perfect next step in your career, we want to meet you!

Apply today through our online form and find out why Concentrix is the employer of choice for more than 440,000 people worldwide.

Questions

Do you have questions? We’re just a phone call away! Use our applicant hotline, Monday – Friday from 09:00 – 16:00, at .

Equal opportunity

Concentrix is committed to equal opportunity. We are proud to be united as one team and one company worldwide. We are committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment. All hiring decisions are based on business needs, job requirements, and professional qualifications—without regard to origin, age, gender identity, sexual orientation, religion, marital or parental status, national origin, disability, or any other status protected by applicable law.

Diversity and inclusion are core values at Concentrix. Therefore, applications from people with disabilities are expressly encouraged. Persons with severe disabilities and those with equivalent status will be given preferential consideration if equally qualified. We also provide individual support to create the right workplace for you.

Work Permit

In accordance with German law, only applicants with a valid work permit for Germany can be considered for this position.