Enterprise Customer Success Manager (m/f/d)

Enterprise Customer Success Manager (m/f/d)

Join to apply for the Enterprise Customer Success Manager (m/f/d) role at DataGuard

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top‑level executives? Do you see yourself steering complex, multinational projects with precision, showcasing the measurable impact of our solutions on client success?

We are a fast‑growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and offices in Munich, Berlin, London, Vienna, and Stockholm, we help more than 4,000 global customers get certified fast and build a strong scalable risk posture.

What you'll be doing

• Lead successful onboarding processes, ensuring seamless adoption of products or services.
• Anticipate and address customer issues promptly, offering innovative solutions to maximize value. Steer multiple projects in parallel to success. Define and communicate Roles and Responsibilities and work with proven Project Management frameworks and tools.
• Gather insights into customer requirements, pain points, and challenges to tailor solutions effectively.
• Develop comprehensive account plans to ensure customer success, growth, and retention.
• Offer consultative guidance to corporate clients, aligning their objectives with the company’s products and services.
• Build and maintain strategic partnerships with key corporate clients, understanding their goals and objectives.
• Work with the Sales Manager in a Land‑and‑Expand motion. Identify opportunities for upselling and cross‑selling, increasing revenue and customer satisfaction.
• Be aware of your customer portfolio concerning potential churn and flag any risks early. Align closely with professional services and sales to ensure internal alignment. Develop and execute anti‑churn strategies.
• Utilize data and metrics to assess customer health, identify trends, and provide data‑driven recommendations.
• Serve as the voice of the customer within the company, advocating for their needs and interests. Create exciting best practices and success stories.
• Coordinate with sales, marketing, and product teams to deliver exceptional customer experiences and drive business growth.

What you'll get in return

• Work with our precious corporate and multinational customers towards success.
• A secure and future‑proof job with a professional working atmosphere and the dynamics of a maturing scale‑up.
• Personal training budget to push your talents and give you all the growth and development possibilities you need.
• Multicultural English‑speaking company with over 200 like‑minded and ambitious team members from all over the world.
• The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.
• Experienced colleagues at your side to coach and guide you.
• Cool benefits like EGYM Wellpass and NAVIT for a perfect work‑life balance.
• DataGuard Flex Policy to strike the perfect balance between in‑person collaboration, home office, or working from anywhere in the world.
• A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
• Lots of responsibility and the possibility to actively shape and define the future of security and compliance.

Qualities you’ll need

• Experience as a Customer Success Manager, Consultant or Account Manager (ideally) for a SaaS company.
• Degree in business, engineering, computer science, or comparable education.
• Experience in customer project management, confident in leading workshops, demonstrating product advantages and executive meetings as well as successful management of conflict situations and negotiations.
• Enjoy building relationships with key stakeholders and management levels.
• Early‑stage interest in Privacy, InfoSec and Compliance topics – we provide the required knowledge to protect the people behind the data.
• Experience with software products – and development. We build products along our customer's needs and ever‑changing regulations – we will never be done with product development.
• Eager to work in a high‑paced, dynamic environment with changing and evolving processes and tools.
• Excellent communicator with very good German (C2 level) and English skills, both written and spoken.
• Team player, strong bias towards action, obsessed with customers.

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. We are looking forward to meeting you!

Seniority level: Associate

Employment type: Full‑time

Job function: Information Technology, Strategy/Planning, and Business Development

Industries: IT Services and IT Consulting, Legal Services, and Information Services