Expert GMB Sales Development (m/f/d) – Cross-Border Solutions

Arbeitsort

Bonn

Vertriebsberater/in

THE POSITION IS LOCATED IN BONN, PERMANENT/FULL TIME OR PART TIME AND TO BE FILLED AT THE EARLIEST POSSIBLE DATE.

EXPERT GMB SALES DEVELOPMENT (M/F/D) – CROSS-BORDER SOLUTIONS

EGR6 (DHL Paket GmbH)

DHL eCommerce is the youngest of the DHL divisions, dedicated to both domestic and international parcel delivery through our cutting‑edge cross-border products. As part of the Cross-Border Solutions (CBS) business, we are strengthening our collaboration with the Express division and expanding our commercial footprint across Europe.

Job Purpose

The GMB Sales Development Expert plays a key role in growing DHL eCommerce Cross- Border Solutions (CBS) through the Express sales organization. Reporting to the Team Leader Sales Development Cross-Border Solutions, the role coordinates Express channel activities across multiple countries, enables sales teams, drives channel performance, and supports continuous improvement across commercial and operational processes.

Responsibilities

• Support the development and coordination of activities within the Express Sales Channel for CBS.
• Develop and implement strategies to increase sales of cross‑border parcel and mail products through the Express sales teams.
• Identify new opportunities for channel expansion and revenue growth.
• Ensure alignment with overall DHL eCommerce CBS commercial objectives.
• Maintain working-level relationships with Express Europe stakeholders and collaborate with local sales teams.
• Build strong operational relationships with Express country sales management and individual sales representatives.
• Conduct structured review meetings to share updates, track progress, and address challenges.
• Act as liaison between DHL eCommerce CBS and Express division stakeholders.
• Support sales teams in enabling Express sales representatives to sell cross-border solutions confidently.
• Provide tools, training, and guidance to improve sales conversations and conversion rates.
• Ensure consistent messaging and product positioning across all CBS markets.
• Design and roll out targeted campaigns to promote DHL eCommerce CBS products within the Express channel.
• Coordinate execution across countries and track effectiveness.
• Collect feedback and continuously optimize channel campaigns and initiatives.
• Track sales opportunities, pipeline development, and conversion metrics for the Express channel.
• Prepare regular performance reports for senior management and stakeholders.
• Identify performance trends and recommend actions to improve results.
• Gather feedback from sales support teams and Express sales representatives to refine processes.
• Contribute to the development and improvement of back‑office processes (billing, pricing, reporting, customer interfaces, product development, customer service).
• Proactively identify opportunities to challenge the status quo in line with the Respect & Results principles.

Qualifications

• Minimum 5+ years of experience in sales, channel management or business development, ideally in cross‑border logistics.
• Strong understanding of operational and commercial aspects of cross‑border logistics.
• Solid analytical skills with the ability to interpret data and derive actionable insights.
• Ability to work independently and manage projects across multiple markets.
• Excellent communication and presentation skills; fluent written and spoken English.
• Experience in project management and campaign execution.
• Proficiency in CRM tools (e.g., Salesforce) and MS Office Suite.

• Customer Orientation: Deliver value‑adding solutions that enhance customer success.
• Results Orientation: Drive measurable performance improvements.
• Collaboration: Build strong cross‑functional and cross‑regional relationships.
• Change Agility: Adapt quickly to evolving priorities and market conditions.
• Influencing: Align stakeholders around shared goals.
• Strategic Thinking: Connect actions and initiatives to long‑term strategic objectives.

• Strong interpersonal and consultative skills.
• Proactive mindset with the ability to identify and drive improvement opportunities.
• Professional, reliable, and solution‑oriented working style.
• High level of organization and attention to detail.

In addition to an exciting work environment and diverse opportunities to shape your role, we offer you an attractive salary, flexible working hours, and excellent development prospects.

We Stand for Equal Opportunities

We value diversity and welcome all applications – regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation, or identity.

Severely disabled people and those with equivalent status are expressly invited to apply and will be given preferential consideration if equally qualified.