Field Service Engineer (m/f/d) EBPG

Overview

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow's technological advances on a global scale, we are seeking challengers ready to shape the future with us. We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 450-strong team?

At our location in Dortmund, we have a full-time vacancy for as soon as possible to fill as Field Service Engineer (m/f/d) EBPG.

Responsibilities

• Managing assigned customer cases, including periodic maintenance, fault diagnosis and execution of repairs
• Installing new systems and performing site surveys, followed by training and clear guidance to the customer
• Close cooperation with Service colleagues (other FSEs and technical support) and cross functional teams including Production and Engineering
• Preparing upcoming service tasks, translating service requirements into materials and tools needed, and supporting the team when not travelling
• Providing clear communication to customers regarding performed work, technical findings and recommended follow‑up actions
• Completing administrative tasks such as service reporting, documentation of used parts, time registration and escalation of unresolved issues
• Identifying improvement opportunities within daily work processes and contributing to continuous improvement of service delivery

Qualifications

• Bachelor or Master degree in Electrical Engineering or a comparable field of study and experience in a similar role, preferably in a high technical environment
• Ability to follow procedures, safety standards and work instructions
• Fluent in English and German
• Willing to travel regionally and internationally to support customers as required
• Customer‑focused, accurate and structured in work execution

Benefits

• Structured training
• Partnership cooperation
• Diverse personnel development measures and development prospects in a growing global organization
• Bike leasing offers
• Contribution to job ticket
• Home office arrangements

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

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