First and second level support staff (m/f/d)

CODESYS Group

CODESYS is used in more than 1 million machines and systems worldwide. This makes us the market leader for hardware-independent control software in the field of industrial automation. To keep it that way, more than 200 employees work on the development and marketing of CODESYS at our offices in Kempten, Boston, Beijing, and Milan.

Your tasks:

• First and second level support for CODESYS products and PLC applications
• Supporting customers during commissioning
• Independent recording of support requests via our helpdesk system
• Analyzing problems and providing efficient solutions
• Configuration of test systems and use for error analysis
• Supporting our customers regarding questions about our software products
• Working closely with our Software Development and Quality Management teams

We don't just work in support, we manage projects and are dedicated contact persons that our customers can always rely on. In addition to written communication via email and virtual meetings through MS Teams or TeamViewer, on-site customer visits are an important part of our work.

Your profile:

• Degree in mechatronics, electrical engineering, computer science, or a comparable training with a technical background
• Sound knowledge of automation and drive technology as well as PC technology and PLC programming
• Programming skills in the languages of IEC 61131-3
• Knowledge of network topologies and fieldbus systems
• Customer and service-oriented mindset and working style
• Teamwork and strong communication skills
• Good written and spoken German and English skills
• Basic knowledge of Linux systems is an advantage

We offer:

• A job with potential for development: Grow by getting to grips with complex topics.
• Challenging tasks: Help support the most successful hardware-independent automation software on the market.
• Pioneering technology: CODESYS sets standards in the field of Industry 4.0/IIoT and virtual PLC control systems.
• International environment: CODESYS is used worldwide.
• Modern organizational structures in terms of release management and continuous integration
• Secure employment

Find out more about how it feels to be a member of the CODESYS team: here .

We look forward to your application!

CODESYS Group
Human Resources
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