Fraud Specialist - Host & Partner Relations (m/f/d)

Explore a new world of possibilities

HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

As HomeToGo’s Host & Partner Relations Specialist, you will be the human connection between hosts & partners and our product, striving to deliver effective solutions that satisfy property owners around the world. Your customer-centric mindset will help you deliver first-class customer service to our hosts & partners and work on projects that aim to improve the holistic platform experience. This is an exciting opportunity to work with an international team in a highly cross-functional role, directly advocating on behalf of our hosts and partners.

How you’ll add value

• The focus of the role is to provide an outstanding experience for our hosts & partners across multiple platforms, including but not limited to phone and emailwith a focus on first-contact resolution.

• During the first month, you will get to know the Customer Experience team (Guest, Partner and Host relations) and learn how to collaborate cross-team

• Within your first three months, you will support the Host and Partner Relations team by enhancing daily operations, and introducing new ideas.

• After six months in your role, you will act as the team’s "eyes and ears" for fraud. You will identify suspicious host behavior, investigate anomalies in onboarding, and help maintain a "zero-fraud" environment.

• At all times, you will aim to resolve host & partner issues in an effective and timely manner and partner with the Product and Technical teams by providing clear, documented evidence for complex bugs or fraud patterns.

You’ll be successful in this role if you

• Prioritize the customer by demonstrating a genuine commitment to delivering an exceptional service experience.

• Communicate effectively in English (C1 level), with professional proficiency in German (B2) and/or French (B2).

• Bring at least two years of experience in customer service or hospitality; travel industry knowledge is a valuable asset.

• Engage with empathy and utilize strong interpersonal skills to build rapport with clients and colleagues.

• Have experience with Salesforce, Jira, other CRM and project management tools

• Are comfortable working with a team, and have strong collaboration skills

• Are Tech-Savvy and aren't afraid of the "back office". You have experience (or a strong interest) in how APIs and software integrations (Channel Managers) work.

• Experience with fraud prevention tools like SIFT would be a strong plus

What we offer

• Flexible hybrid work:Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.*

• Competitive compensation:Market-aligned salary plus stock options for eligible roles.

• Generous time off:27 vacation days to start, increasing with tenure to up to 32 days.

• Dog-friendly offices:Bring your four-legged friend along – our offices welcome well-behaved dogs.

• Relocation & visa support:Full visa sponsorship and relocation support for international hires joining our Berlin office.*

• Growth & development:German classes, masterclasses, and cross-team mentoring.

• Commuter & mobility perks:Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion.

• Wellbeing & fitness:Mental health support resources and subsidized sports memberships.

• Travel & lifestyle perks:Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear.

• Climate responsibility:We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact.

• AI-first culture:Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices.

*Certain conditions apply.

Protect Yourself From Recruitment Scams

At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:

• All legitimate job opportunities are listed on our officialCareers Page.
• Any communication from us will come from address.

If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification