Partner Success Manager Specialist

Location: Brussels

Partner Success Manager Specialist

We’re on the lookout for a Partner Success Manager Specialist to join our team and play a key role in delivering seamless solutions to our partners. You’ll be at the heart of building strong, trusted relationships, ensuring smooth implementations, and supporting operators in their day-to-day business to make a tangible impact on their customer journey.

What you’ll be doing

• Provide excellent operational support to new and existing partners.
• Configure, release, and maintain our solutions and products.
• Implement company-standard services tailored to client specifications.
• Manage archiving and version control of software configurations.
• Perform quality assurance and testing, driving continuous improvement initiatives.
• Coordinate the order, review, and rollout of signage.
• Collaborate closely with Account Managers, Operations, and R&D/Product teams.
• Train and support Operations on company services.
• Work actively within the CRM system to manage requests/incidents and maintain data quality.

What we’re looking for

• Strong customer relationship management skills and a genuine interest in helping customers succeed.
• Excellent planning, organizational, and self-management abilities. Experience in project management is a plus.
• Solid technical understanding of system integrations.
• Knowledge of XML or JSON is desirable; Adobe Illustrator skills are advantageous.
• Strong analytical mindset with the ability to interpret data and identify patterns.
• A resilient, adaptable mindset with a positive approach to change.

Your background

• Previous experience in Customer Success or Technical Support for corporate customers.
• Outstanding verbal and written communication skills in both French and Dutch, plus fluency in English.
• Proven experience working cross-functionally with multiple teams or departments.

Why join us?

This is more than just a role—it’s an opportunity to contribute to a vision that transforms the partner and customer experience. You’ll have the chance to work in a collaborative, innovative environment where your ideas and expertise truly make a difference.

If you’re passionate about building relationships, solving problems, and driving success, we’d love to hear from you.

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.