Freelance Business Analyst (ITSM)

We’re seeking an experienced freelance Business Analyst to support a leading energy sector organization in enhancing its Atlassian-based ITSM environment.

• Freelance contract (you need your own company and be able to invoice trough it)
• Remote Project, a few onsite meetings would be beneficial (Olten CH or Prag CZ)
• Open to CH/EU citizens
• Start: ASAP
• Duration: Until end of March, with high possibility of extension
• Workload: About 40 hours a week

• Identify and define business needs and global requirements to expand the Atlassian ITSM platform, with a focus on Configuration Management and CMDB
• Collaborate with stakeholders and Atlassian teams to gather, refine, and translate technical and business requirements
• Lead ITSM project implementations, ideally with a strategic service management background
• Manage and communicate release schedules across ITSM initiatives
• Create use cases, process diagrams, and requirement documentation using Jira stories and scrum tasks
• Analyze current ITSM processes and identify gaps compared to industry best practices (e.g., ITIL)
• Work with process owners to define workflows and self-service capabilities within Atlassian
• Coordinate with Infrastructure, Cloud, Security, and Application teams to validate existing configuration item (CI) data
• Define object schemas, relationships, and data governance in Jira Assets
• Document ownership models and update practices for CIs, ensuring alignment with business expectations

• Degree in Business, IT, or equivalent practical experience
• 7+ years as a Business Analyst, ideally in ITSM or large-scale transformation programs
• Strong ability to gather, analyze, and document requirements and convert them into actionable solutions
• Deep understanding of ITSM frameworks, especially ITIL and CMDB
• Proven experience leading ITSM implementations with a strategic focus
• Skilled in creating use cases, process flows, and Jira-based documentation
• Expertise in mapping and analyzing ITSM processes against best practices
• Ability to collaborate across technical teams to validate CI data and schemas
• Excellent communication and stakeholder management skills, bridging business and technology
• Fluent in English; German and/or French are a strong plus

You are looking for a new project and have the capacity? We are looking forward to your application then!