Hays

Freelance Business Analyst (ITSM)

Hays Not specified

Stellenbeschreibung:

We’re seeking an experienced freelance Business Analyst to support a leading energy sector organization in enhancing its Atlassian-based ITSM environment.


🌍 Project Details
  • Freelance contract (you need your own company and be able to invoice trough it)
  • Remote Project, a few onsite meetings would be beneficial (Olten CH or Prag CZ)
  • Open to CH/EU citizens
  • Start: ASAP
  • Duration: Until end of March, with high possibility of extension
  • Workload: About 40 hours a week

🔍 Project Scope
  • Identify and define business needs and global requirements to expand the Atlassian ITSM platform, with a focus on Configuration Management and CMDB
  • Collaborate with stakeholders and Atlassian teams to gather, refine, and translate technical and business requirements
  • Lead ITSM project implementations, ideally with a strategic service management background
  • Manage and communicate release schedules across ITSM initiatives
  • Create use cases, process diagrams, and requirement documentation using Jira stories and scrum tasks
  • Analyze current ITSM processes and identify gaps compared to industry best practices (e.g., ITIL)
  • Work with process owners to define workflows and self-service capabilities within Atlassian
  • Coordinate with Infrastructure, Cloud, Security, and Application teams to validate existing configuration item (CI) data
  • Define object schemas, relationships, and data governance in Jira Assets
  • Document ownership models and update practices for CIs, ensuring alignment with business expectations

🎯 Required Skills & Experience
  • Degree in Business, IT, or equivalent practical experience
  • 7+ years as a Business Analyst, ideally in ITSM or large-scale transformation programs
  • Strong ability to gather, analyze, and document requirements and convert them into actionable solutions
  • Deep understanding of ITSM frameworks, especially ITIL and CMDB
  • Proven experience leading ITSM implementations with a strategic focus
  • Skilled in creating use cases, process flows, and Jira-based documentation
  • Expertise in mapping and analyzing ITSM processes against best practices
  • Ability to collaborate across technical teams to validate CI data and schemas
  • Excellent communication and stakeholder management skills, bridging business and technology
  • Fluent in English; German and/or French are a strong plus

You are looking for a new project and have the capacity? We are looking forward to your application then!

NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Remote
  • Kategorie:

    Development & IT
  • Erfahrung:

    Erfahren
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    18 Sep 2025
  • Standort:

    Not specified

KI Suchagent

AI job search

Möchtest über ähnliche Jobs informiert werden? Dann beauftrage jetzt den Fuchsjobs KI Suchagenten!