German Customer Service Representative Automotive

Location: Braga, Portugal (Remote)
Contract type: Permanent
Start date: 27 November 2025
Status: Urgent hire

Role Overview

We are looking for a German-speaking Customer Service Representative to join our Automotive Digital Services team.
In this role, you will provide high-quality support to customers and partners for connected car and digital automotive services, ensuring excellent user experience and timely resolution of inquiries.

Work Schedule

• Monday to Sunday 24/7 (rotational shifts, including nights and weekends)

• Days off: 2 rotational days per week

Key Responsibilities

• Provide customer support in German and English through phone, email, and chat.

• Assist users with issues related to connected vehicles, digital services, and account management.

• Troubleshoot technical or connectivity problems following established procedures.

• Document customer interactions accurately in the internal systems.

• Maintain service quality and follow up on complex cases when needed.

Requirements

• Fluent in German (C1-C2 level) and good command of English (B2 or higher).

• Excellent communication and problem-solving skills.

• Previous experience in customer service or technical support is an advantage.

• Ability to work in rotational shifts (24/7 schedule).

• Reliable internet connection and suitable remote work environment.

• Candidates must be based in mainland Portugal, but relocation support is offered for those moving from abroad.

Compensation & Benefits

• Base salary: competitive

• Bonus: 80€/month 

• Meal allowance: 7.23/day

• Transport allowance: 20€/month

• Health insurance: from day 1 

• Position bonus (Braga): 20€ per 12 months

• Relocation assistance available for German and Nordic candidates relocating from abroad

• Full training provided prior to start date