German-speaking Customer Advisor for well-known online bank in Malta

Customer Service Officer

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Responsibilities

• Provide customers with accurate information about the company's products, services and payments
• Actively seek new sales by executing appointed strategies and instructions
• Comply with laws, rules, company policies, and procedures as required
• Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information
• Respond to any customer queries via email, SMS and phone
• Provide an excellent customer experience
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction
• Support additional customer service inquiries
• Promote a positive working environment
• Perform other tasks as assigned

Other Responsibilities

• Involvement in production of Sales reports
• Involvement in training and mentoring of other team members
• Assist in documentation of the team's Operational Procedures
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures
• Execute ad hoc tasks as may be requested by the Head of New Markets

Requirements

• Excellent command of English and German languages (both written and spoken)
• Demonstrable experience in sales of financial products
• Experience in customer on-boarding and documentation verification processes
• Excellent communication skills with a results-driven approach
• Attention to detail, initiative and high working standards
• Team player with a customer-oriented approach
• Ability to work independently
• Good knowledge of Microsoft Office tools (especially Excel)

Benefits

Our client is a group of team players and cross‑functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.