German Speaking Customer Service Representative

German Speaking Customer Service Representative

Danish Speaking Customer Service Representative

Location: Barcelona, Spain (On-site)
Contract Type: Temporary Permanent
Working Hours: 38.5h/week | Rotational shifts (Monday–Sunday)

Description

If you are an empathic individual with strong communication skills, a problem-solving mindset, and an interest in working in an international environment, this role could be a great opportunity for you.

As a Danish Speaking Customer Service Representative , you will support international customers and business partners, ensuring a consistently high level of customer service. This role is based on-site in Barcelona and is open to candidates willing to relocate to Spain , with support provided throughout the relocation and onboarding process.

You will act as a key point of contact, listening carefully to customer needs and delivering clear, solution-oriented support in a fast-paced, multicultural environment.

Key Responsibilities

• Handle customer inquiries via phone and email
• Understand and identify customer needs, providing accurate and timely solutions
• Act as a mediator between customers and service partners when required
• Clarify questions related to services, payments, and technical requirements
• Follow established processes and service guidelines
• Ensure a high-quality customer experience in every interaction

Requirements

• Danish: C2 level
• English: Advanced level
• Excellent written and verbal communication skills
• Strong interpersonal skills and a customer-oriented mindset
• Confident user of PC tools, including Office 365, CRM systems, and internal platforms
• Problem-solving and solution-driven mentality
• Positive, motivated, and resilient attitude
• Goal-oriented approach to work
• Openness to changing priorities and business processes
• Affinity with online platforms / digital services
• Previous experience in customer service or contact center environments is a plus
• Willingness to relocate to Barcelona and work on-site
• Process excellence and continuous improvement mindset
• Strong collaboration and teamwork skills
• High emotional intelligence and adaptability
• Critical thinking and data-driven decision-making
• Solution-oriented approach to challenges
• Entrepreneurial and proactive mindset

Contract & Working Conditions

38.5 hours/week , Monday to Sunday

Rotational shifts between 09:00 – 20:00

2 days off per week

Initial temporary contract , with the opportunity to transition into a permanent contract based on business needs

27 working days of paid holiday per year

Relocation support to Barcelona , including onboarding guidance and administrative assistance

Multicultural and international working environment

Modern office spaces, well connected by public transport

Opportunity to be part of an industry-leading customer operations team

3 weeks of paid initial training and ongoing coaching

Clear learning and career development opportunities

Flexible remuneration options (e.g. transport, nursery school – after probation period)