Global Client Care Coordinator (m/f/d)

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.

At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

Within the Client Care ecosystem, the Global Client Care Coordinator (m/f/d) plays a key role in supporting the smooth and efficient operation of our Client Care Services. This position is responsible for a variety of administrative, operational, and support tasks, ensuring data accuracy and process adherence. The ideal candidate is detail-oriented, organized, and possesses strong problem-solving and communication skills. This is a permanent, full-time position based in Cologne (DE), reporting to our Client Care Operation Manager.

Job Responsibilities

• Administrative & Setup:
  • Manage and maintain master data for spare parts
  • Set up new products and services in relevant systems
  • Coordinate repair profile modifications, store opening and closing procedures within the system
  • Grant and manage access to Power BI dashboards
• Operational Execution:
  • Perform daily credit note validation and monthly invoice compensation to regional entities.
  • Oversee and manage RMS (Repair Management System) translations.
• Process & Support:
  • Process and implement warranty changes.
  • Provide comprehensive backend support to regional teams.
  • Offer ongoing support to franchises and external partners, addressing inquiries and resolving issues.

Profile

• Minimum 3 years of work experience in operations, master data, retail or customer services
• Interested in technical details of products, first experiences with suitcase repairs is a plus
• Proven ability to develop effective business relationships and work cross-functionally
• Client-oriented, committed to provide excellency and ensure client satisfaction
• Strong organizational and time management skills to manage multiple tasks and prioritize effectively
• Proficient with MS Office package
• Attention to detail and accuracy
• Fluency in English and German

Additional Information

What you can expect from us

• 30 days paid vacation per year
• Flexible working hours
• RIMOWA Essential Cabin suitcase as a gift after the probationary period
• Corporate benefits and 30% discount on the RIMOWA assortment
• Company pension scheme with a high employer contribution or other capital-forming benefits
• Great canteen with freshly cooked and affordable food
• Urban Sports Club membership, public transportation ticket & job bike (partly subsidized)
• International environment and development opportunities within LVMH

BECOME PART OF RIMOWA:

Please send us your complete application documents including your salary expectations and details of your possible starting date.

We look forward to receiving your application! Look for us on Instagram @RIMOWA or visit us on our RIMOWA Career page:

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.