Global Digital Operations Manager (d/f/m)

Stellenbeschreibung:

Analyst Digital Operations Center (d/f/m)

Join to apply for the Analyst Digital Operations Center (d/f/m) role at TK Elevator .

Overview

Digital Operations Centers (DOC) at TK Elevator translate data into actionable insights for our service and sales workforce in field operations, aiming to improve the performance of customers’ elevators and escalators. We run DOCs in multiple locations worldwide and assemble a team of experts in elevator domain, data and field operations to facilitate global learning across Americas, Europe and Asia.

Responsibilities

Closely collaborate with global DOC leadership.
Improve processual and organizational setup of the global DOC collaboration model.
Develop and maintain regular reports on progress and effectiveness of globally distributed DOCs.
Conduct market‑intelligence research on peer competition and industry approaches similar to DOC at TK Elevator.
Create training and communication materials (e.g., PowerPoint and video) to explain DOCs to the wider TK Elevator organization.

Qualifications

Bachelor’s or Master’s degree in business, economics, technical or engineering program, or a comparable subject.
At least two years of professional experience with exposure to process and organization design in a consulting or corporate role.
High proficiency in the core MS Office suite, ideally with additional Power BI skills.
Understanding of the B2B service context.
Competence in data analysis and passion for data‑driven, business‑focused innovation in industrial services.
Fluency in English; German is a plus.

Benefits

Health and safety: highest standards and a wide range of health promotion and healthcare activities.
Flexibility: support for flexible working hours and remote working options.
Compensation & pension: fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes.
Collaboration & diversity: collegiality and respect for everyone.
Development: individual support, training and education programs.
Creative leeway: an environment to try new solutions in a no‑blame culture.
Sustainability: responsible and environmental awareness.
Work environment: modern workplaces, IT equipment, subsidised lunch meals, free parking and discounted public transport tickets.

Who we are

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering for the design, installation and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators. With digital solutions such as AGILE and the IoT platform MAX, we enable limitless urban mobility. Since becoming independent from Thyssenkrupp in 2020, TKE achieved sales of €9.3 billion in 2023/24 and employs around 50,000 people worldwide.