Global Relationship Manager- Assistant Vice President - English

Global Relationship Manager - Assistant Vice President - English

This role ensures Genpact experiences growth in priority and growth mining accounts. You will be managing relationships with existing and target new executives in existing accounts clients. Position is mapped to 4 accounts in a particular vertical.

Responsibilities

• Understanding customer needs and translating them into winning proposals for Genpact and its customers.
• Winning new growth deals in customer account per pre agreed targets – Meet and surpass Operating Plan (OP) numbers.
• Understanding the marketplace and the competitor offering; drive strategic sales initiatives for Genpact.
• Leveraging and creating networks that result in potential opportunities/leads in the customer’s organization globally – understanding what competition is offering.
• Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact.
• Providing insights on what is happening on customer’s financials and drive business strategies within operating teams to add value to the customer.
• Building, running, and managing the governance around customer and Genpact communication enabling better visibility, transparency, and partnership within the relationship.
• Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations.
• Cross‑selling all Genpact products to the customers drives higher growth penetration.
• Becoming a key intermediary between global delivery team and the customer.
• Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical.
• Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry.
• Playing a key role in providing timely and high quality RFX responses.
• Partnering with RFI /RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
• Providing Market Intelligence for costing on proposals.
• Partnering with Genpact offshore delivery teams to create effective deal solutions.

Qualifications we seek in you!

Minimum Qualifications

• Demonstrable experience of managing clients and doing end to end deals. Proven success in driving higher growth penetration with deals of $5M TCV or larger.
• Extensive years of services business experience with some years as account manager at a strategic level.
• Fortune 500 company experience.
• MBA or advanced degree in related field.
• Strategic consulting expertise or practice at a large consulting firm.

Preferred Qualifications

• Experience with working either in/for Manufacturing or Industrial sector industries/clients.
• Experience and cultural adaptability to work across countries and succeed in a global organization.
• Strong oral and written communication skills and executive presentation skills in English.
• Ability to interface at all levels of an organization (including senior leaders in a variety of functions).
• Sound financial & commercial Business Understanding.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.