Global Service Delivery Manager

Overview

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

From our Hamburg office near the Speicherstadt , you will work at the heart of this model – shaping how leading companies manage their global indirect spend.

Your Role

As Global Service Delivery Manager , you will take end-to-end responsibility for one of our major international client partnerships. You own the client’s indirect procurement ecosystem: operations, sourcing, governance, and value creation. This is a highly senior, high-impact role without a direct reporting line. You lead through influence, credibility, and partnership, working closely with executive stakeholders and our global category experts.

You Will Collaborate Closely With Specialists In

• Logistics & Freight
• IT & Software
• Professional Services
• Facility Management

Together, you ensure that sourcing strategies, contracts, and operations deliver sustainable results.

What You Will Do

• Act as the senior partner for your client’s global procurement organization
• Oversee the full indirect spend landscape on behalf of the client
• Ensure high-quality sourcing, contracting, and operational delivery
• Coordinate global category experts and delivery teams
• Lead governance forums, steering committees, and executive reviews
• Proactively manage risks, escalations, and complex situations
• Drive continuous improvement using digital and GenAI solutions
• Ensure transparency on savings, performance, and value creation
• Build and strengthen long-term client partnerships

In this role, you make outsourced procurement work – strategically and operationally.

What You Bring

• Strong background in indirect procurement, consulting, or managed services
• Experience working in complex, multinational environments
• Senior-level stakeholder management skills
• A strong service mindset and genuine client orientation
• Ability to lead without formal authority
• Structured, reliable, and resilient working style
• Interest in digital transformation and modern procurement tools
• Enjoyment of working with expert teams across geographies
• Fluent English is essential; German or French is a strong plus

Why Join Us

• Modern office near Hamburg’s Speicherstadt. Opportunity to travel to Switzerland and other global attractive locations.
• Direct exposure to global executive stakeholders
• Ownership of large-scale outsourced procurement programs
• Access to cutting-edge digital and GenAI solutions
• Collaboration with world-class category experts
• High autonomy and visible impact
• International career development opportunities
• Great Place to Work–certified culture

Here, you don’t just manage processes – you shape partnerships.

Join a truly global team. We offer a dynamic and international environment where high performance meets real purpose. We’re proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let’s shape the future of procurement - together.

Chain IQ – Create. Lead. Make an impact.

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