Head of Creative Operations (mfd)

Clariness is looking for a strategic and forward-thinking Head of Creative Operations (m / f / d) in Berlin, Hamburg or London.

Full-time; unlimited

Role Overview

As the Head of Creative Operations you will serve as the functional lead for the Graphic Design, Web Development and Copy teams overseeing execution team performance and operational excellence. This role is in close partnership with the Creative Director who provides overall creative direction and with our Project Management Office (PMO) and project management teams who drive and manage project timelines and deliverables. You will be responsible for turning creative vision into reality through strong operational planning, resource and capacity management, budget oversight and high‑quality delivery. A key part of the role is upskilling the creative team through the implementation of automation and AI tools for content and design production, ensuring future‑ready workflows that drive business results. You will report directly to the Chief Operating Officer.

Responsibilities

• Leading the Graphic Design, Web Development and Copy teams working closely with their leads to ensure alignment, quality and efficiency.
• Partnering with the Creative Director to execute on creative strategy and deliver exceptional outcomes across channels.
• Collaborating closely with the PMO and project management teams to ensure streamlined planning, execution and on‑time delivery of creative projects.
• Champion the adoption of automation and AI tools to enhance content creation design workflows and team productivity.
• Managing the Creative Services budget ensuring financial accountability and achievement of revenue and efficiency targets.
• Driving resource and capacity planning, optimizing internal and external resources for maximum output and flexibility.
• Defining and evolving an organizational structure and workflow that supports scalability, clear communication, and cross‑functional alignment.
• Overseeing relationships with vendors and freelancers, ensuring quality, budget compliance and timely delivery.
• Implementing and improving systems and operational tools, focusing on automation, tracking and performance analytics.
• Leading process improvement initiatives to boost efficiency, clarity and delivery speed across the creative pipeline.
• Setting and tracking operational goals using OKRs, aligning with company and departmental strategies.

Qualifications

• Experience with the development of clinical trial materials including patient‑facing and regulatory content is highly desirable.
• 35 years of experience in creative operations or project management with at least 2 years in a leadership role.
• Experience managing cross‑functional creative teams including designers, developers and copywriters.
• Strong budgeting and financial planning skills with a track record of meeting performance targets.
• Hands‑on experience with AI and automation technologies in a creative or marketing environment.
• Proven ability to build and optimise scalable workflows and systems in fast‑paced settings.
• Familiarity with working in regulated industries, including quality control and compliance requirements.
• Strong collaboration and stakeholder management skills, particularly working with creative leadership, PMO and delivery teams.
• Fluent in English.
• Agile, solutions‑oriented mindset with the ability to thrive in dynamic environments.

Benefits

• A varied and exciting job with a lot of personal responsibility in an international company where you can develop and expand your skills.
• Professional and personal development opportunities – including a personal development budget.
• Flexible working hours and mobile working.
• Regular team events and an open feedback culture.
• A versatile field of activity and challenging projects.
• A supportive and open company culture providing the opportunity to collaborate with a diverse and professional team.
• Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster.

Equal Opportunity Statement

At Clariness we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender, sexual orientation, national origin, disability or age.

Application Process

We look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.

Confidentiality

Clariness GmbH will treat the above information strictly confidentially and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data can be found in the data protection declaration online at

Key Skills

Succession Planning, Growing Experience, Expense Management, Management Experience, Rackspace, Laboratory Management, Senior Leadership, Operations Management, Relationship Management, Leadership Experience, Negotiation, Taxonomy

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1

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