Head of Retail Customer Delivery Europe (f/m/x)

Stellenbeschreibung:

Head of Retail Customer Delivery Europe (f/m/x)

Company Description

Autohero, part of the AUTO1 Group, is Europe’s leading online platform for buying, selling and financing certified used cars. Our platform enables customers to purchase high-quality cars conveniently, securely, and transparently.

Join Autohero as Head of Retail Customer Delivery Europe and take full ownership of delivering cars seamlessly to our customers across Europe. You’ll lead and scale our hubs, fleet, and HQ team while rolling up your sleeves to solve operational challenges every day. If you thrive on creating best-in-class customer experiences, optimizing performance, and making things happen on the ground, this is your stage.

What we offer:

From the former unicorn to a listed stock corporation, become part of our success story!
We offer you an attractive compensation package, incl. equity as well as an unlimited contract with 30 vacation days
Being part of the global leadership team with respective responsibilities and opportunities to significantly influence the growth of the European business
A unique work environment, combining the energy and dynamics of a startup with experience and resources of a publicly listed company
Contributing to the success of a growing company and being part of the digital revolution in the car business

Apply now and develop the best way to buy and sell cars with us!

Contact
Simon Werkhausen

Job Description

Own and actively drive Customer Delivery operations across Europe, with day-to-day accountability for delivery performance, customer experience, and cost efficiency

Run, scale, and optimize the utilization of our Autohero truck fleet and local pick-up centers, directly addressing operational bottlenecks and capacity constraints

Continuously improve key delivery KPIs (e.g. lead time, cost per delivery, customer satisfaction) by balancing high service quality with strict OPEX discipline

Lead and coach the HQ Retail Customer Delivery team, setting clear priorities, ownership, and performance expectations while staying closely involved in operational execution

Design, standardize, and roll out practical processes, training, and onboarding that enable consistent, high-quality execution across all European delivery hubs in close collaboration with such as Retail Customer Service, Production, Logistics and Purchasing

Qualifications

Proven experience leading end-to-end delivery, logistics, or operations teams at a multi-market or European scale, with measurable impact on customer experience and operational efficiency
Strong track record of hands‑on operational problem-solving, including scaling hubs, fleets, or similar fulfillment networks
Exceptional leadership and team development abilities, able to set clear ownership, performance expectations, and motivate cross‑functional teams
Data‑driven and results‑oriented, comfortable balancing customer satisfaction with cost efficiency, and using KPIs to guide decisions
Fluent in German and English, with excellent communication skills to manage teams, stakeholders, and partners across Europe

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