Hire Overseas: Customer Support Specialist (AI SaaS Platform)

Headquarters: South Africa

We’re looking for a Customer Support Specialist who can deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You’ll handle inbound questions, troubleshoot issues, guide developers and non-technical users, and help shape a smooth end-to-end customer experience.

If you enjoy solving problems, communicating clearly, and working inside a product-focused, fast-moving AI environment, this role will fit you well.

Why You’ll Want to Join

• Paid in USD (bi-monthly: 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you feel most productive
• Work inside a forward-thinking AI startup backed by top investors
• Opportunity to support a platform at the forefront of voice automation and AI workflows

What You’ll Work On

Customer Support Across Channels

• Manage and respond to inbound support requests through email and internal tools
• Provide clear, empathetic, and accurate responses to technical and non-technical users
• Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
• Escalate complex or urgent issues to product and engineering teams
• Support real-time inquiries inside community spaces such as Discord

Documentation and Insights

• Identify recurring questions, bugs, and product gaps and document them clearly
• Contribute updates to help center articles, troubleshooting guides, and internal documentation
• Provide structured feedback to cross-functional teams on customer sentiment and platform usability

Internal Collaboration

• Work with engineering, product, and operations teams to close support loops
• Share insights that improve onboarding, documentation, and user experience
• Help refine internal support systems, workflows, and templates

What You Bring

• 1 to 3 years of experience in customer support, ideally within SaaS or technical environments
• Strong written English with a clear, concise, and customer-centered communication style
• Ability to manage multiple tickets or conversations without losing accuracy
• Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems
• Tech-curious and able to learn APIs, integrations, or workflow systems quickly

Nice to have

• Experience supporting developer tools, AI products, or community-based support environments

If you’re motivated by helping users succeed, enjoy technical problem-solving, and want to contribute to a rapidly developing AI ecosystem, this role gives you the opportunity to grow alongside a product and team pushing the boundaries of what voice automation can do.