IT Operations Team Leader (m/f/d)

IT Operations Team Lead (m/f/d)

Permanent position, full-time.

Location: Cologne.

Your Responsibilities

• Leadership with vision: Take on the disciplinary and technical leadership of our team of experts (Windows, Linux, networking) in the “Platform Operations Center” (2nd-level) and ensure a motivating work environment.
• Taking Responsibility: Ensure the smooth operation of our clients’ IT infrastructures and be responsible for staff scheduling as well as the cost‑effective utilization of your department.
• Managing Projects: Plan, monitor, and manage exciting IT projects in the business client environment while keeping an eye on timelines and quality.
• Strategy & Growth: Strategically develop our portfolio of expertise and solutions and expand your team with a focus on the future.
• Delighting customers: Proactively support our sales team during pre‑sales meetings and advise customers on an equal footing with your technical expertise.

Your Profile

• Several years of professional experience in the disciplinary and technical leadership of IT operations teams.
• A successfully completed technical degree or comparable IT training forms the foundation of your background.
• You feel at home in the field of managed services and hosting of customer IT infrastructures and understand the technical and business contexts.
• You are a strong communicator and team player with a pronounced hands‑on mentality, entrepreneurial thinking, and excellent presentation skills.
• Fluency in German and good English skills, as well as a Class B driver’s license for occasional client visits.

What we offer you

• A permanent, financially secure, and long‑term position.
• Regular internal and external training opportunities.
• Flexible working hours and a work‑from‑home policy.
• State‑of‑the‑art office spaces designed according to the “New Work” concept, as well as chill‑out and creative areas.
• A prepaid card loaded with €25 monthly for shopping and other purchases.
• An attractive contribution to the company pension plan, including individual counseling from an external service provider.
• A Deutschlandticket and JobRad offers for a convenient commute to work.
• Flat hierarchies and open communication.
• A team kitchen and a cafeteria.
• Regular team events.
• 30 days of vacation (you can choose between 25 and 35 days if you prefer) + 4 days off for traditional holidays.
• Fresh fruit every week, plus as much coffee, tea, and water as you like.