ITSM Tool Engineer (m/w/d)

ITSM Tool Engineer (m/f/d)

ITSM Tool Engineer (m/f/d) full-time or part-time

Eschborn

Full-time R-

Are you on board when it comes to sustainability and achieving climate targets? Then make an active contribution to conserving valuable resources at Techem.

Together, we are driving the digital energy transition in buildings. As a leading service partner for smart and sustainable buildings, we offer efficiency improvements along the entire value chain for heat and water in real estate. Techem is now active in 18 countries with around 4,300 employees and serves 13 million homes.

Our values: clarity, openness, honesty, commitment – diversity and inclusion are a reality for us, not just buzzwords. As a driver of innovation, we offer fascinating tasks in a dynamic environment, flexible working opportunities, and an open corporate culture. Be part of the revolution – join Techem!

Your tasks – you make a difference with us:

• Administration and further development of ServiceNow:
• • Creation and adaptation of workflows, business rules, client scripts, ACLs, and UI policies
  • Integration of external systems via REST/SOAP APIs
  • Optimization of existing processes and automation of recurring tasks
  • Maintenance and adaptation of the service catalog
  • Collaboration in the maintenance and optimization of the CMDB data model
  • Collaboration in the integration of ServiceNow with other IT systems and applications (Intune, Sentinel, Azure/Entra, Microsoft AD, etc.)
• PowerShell scripting & automation:
• • Automation of user and group processes. Development and maintenance of scripts for automating routine tasks. Creation of reporting and monitoring solutions. Integration of PowerShell routines into ServiceNow Mid servers, Entra ID (Azure), and other tools.
  • Transferring the functionalities of the BeNu tool (in-house development) to Microsoft, IAM tools, and ServiceNow standards
• Technical documentation & support:
• • Creation of technical documentation and operating manuals
  • 2nd/3rd level support for ITSM tools and interfaces

Our team:

• We are an open-minded, strong team and complement each other in our skills
• We have one thing in common: a desire for new, digital services for our customers
• For us, people matter more than their position or hierarchical level.

Your profile – What inspires us:

• Degree in computer science or comparable training.
• Several years of experience with ServiceNow administration and development.
• In-depth knowledge of Microsoft Entra ID / Azure AD
• Very good PowerShell skills
• Experience with ITIL processes and ITSM frameworks
• Knowledge of API integration and scripting languages (e.g., JavaScript, JSON, Python is an advantage)
• Experience in scripting (Java, Glide API, PowerShell), Flow Designer, CSS, HTML, and REST/SOAP APIs
• ServiceNow certifications (e.g., CSA, CAD) are desirable
• Microsoft certifications in Azure/Entra ID
• Experience with Microsoft Graph API.
• Knowledge of security and compliance issues (e.g., RBAC, MFA, etc.).
• ITIL V3 or V4 Foundation certification.
• Good written and spoken German and English skills.

Career at Techem – Your advantages:

Welcome to the team: Digital "welcome call" for all new employees, 2-day onboarding event, individual training plans and work shadowing, quick assumption of responsibility, creative freedom, and friendly colleagues who are always ready to offer advice and support

Techem work culture: Work for one of the leading companies in the digitalization of the energy transition in buildings, short decision-making processes, flat hierarchies, open and informal corporate culture, regular digital communication formats from management, 30 days of vacation, special leave and payments, your own company laptop, travel allowance, capital-forming benefits, and a contribution to the company pension scheme.

Personal development at Techem: Freedom to develop your own creativity and skills, a wide range of opportunities for further development as both a specialist and a manager, such as our systematic development program "STEP" or a varied seminar program as part of our "Techem Academy."

Employee well-being: Flexible working hours, mobile working, support in balancing work and family life, childcare, nursing care, mental health with "heycare", discreet social counseling via "PER|SPECTIVE," free online tutoring with "ubiMaster," a modern working environment, free water, Fairtrade coffee, and tea at all locations, good transport connections, a subsidized canteen at the headquarters in Eschborn, a variety of event formats, Techem leasing bike, active health management "Techem Vital" (e.g., courses, discounted fitness offers, free employee counseling), and discounts through participation in the "Corporate Benefits" program. Shaping the energy transition: A digital and dynamic environment, forward-looking projects, new technologies and working methods, as well as freedom for ideas to drive the energy transition forward, good networking and collegial cooperation for mutual success and synergies.

Enrich Techem and shape the future of the energy transition with us!

Your contact: Jessica Würzebesser Techem Energy Services GmbH Hauptstr. Eschborn