Jr Customer Success Manager DACH | SaaS Real Estate/Hospitality | 50k base | Hybrid from Berlin[...]

Jr Customer Success Manager DACH | SaaS Real Estate/Hospitality | 50k base | Hybrid from Berlin or Frankfurt

Join a fast‑growing European SaaS scale‑up that helps real estate owners, property managers, and tenants work together on one platform. Their product centralizes building compliance, maintenance, procurement, document management, and communication, delivering transparency and efficiency across portfolios.

With triple‑digit YoY growth and an international, hands‑on team, they’re expanding across Europe—and launching operations in Germany. You’ll work closely with leadership and a seasoned Customer Success function to build the local presence from day one.

Your Role as Customer Success Manager

As the first CSM in Germany, you’ll lead onboarding, training, and adoption for German enterprise users while shaping local CS processes and playbooks. You’ll be both strategic and hands‑on —advising stakeholders, running live trainings, and feeding customer insights back into product and go‑to‑market.

• Own the onboarding and enablement of German customers; drive adoption, usage, and measurable outcomes.
• Design and refine local CS processes, templates, and playbooks in partnership with the European CS lead.
• Deliver live trainings, webinars, and scalable content to support growth and consistency.
• Be the voice of the customer —surface insights to influence roadmap, UX, and services.
• Identify opportunities to increase value realization, reduce churn, and enable expansion .

Who You Are

• Experience: 2+ years in Customer Success, Account Management, or Hospitality Operations, comfortable with process‑heavy onboarding and interacting with senior professionals.
• Personality / Soft‑Skills:
• Confident, consultative, and socially sharp—you can win a room and keep momentum.
• Entrepreneurial builder who creates structure from scratch and thrives as a first‑hire.
• Organized & calm under pressure; excellent communication and problem‑solving.
• Proactive relationship builder who turns users into enthusiastic ambassadors.
• Languages: German (C2/native) required; English (professional fluency) required.
• Location: Berlin or Frankfurt (hybrid).

Why Should Someone Go for This Opportunity?