Junior Customer Success Manager Aftercare - Launch Recare Berlin, Germany

❯❯# Junior Customer Success Manager Aftercare - LaunchPosted on October 25, 2025 (5 months ago)Recare is one of the leading digital startups in the German healthcare industry, committed to rethinking healthcare with a platform for digital care coordination. We find, locate, and coordinate capacities, enabling healthcare professionals more time for their patients.Within a short time, Recare has brought together more than 660 acute and rehabilitation clinics, as well as over 17,000 other service providers on its digital platform. Renowned hospitals and hospital groups like Vivantes, Sana Kliniken AG, München Klinik, Medical School Hannover, and University Hospital Essen are among Recare's clients and use the innovative Recare platform. # Job Description**About Recare**As a leading German HealthTech company, we are reshaping discharge management — technology-driven, patient-centered, and free from bureaucracy. In addition to our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and with aftercare providers, relieve specialists, and refocus attention on patients. Today, we network two-thirds of all German hospitals with over 650 rehabilitation clinics and 25,000 care and homecare providers. With about 70 employees, we are growing — and looking for people with commitment who want to improve the healthcare system with us.**What to expect as our Junior Customer Success Manager (m/f/d) Hospital:*** **Work with purpose** — your work positively affects patients, their families, and healthcare professionals.* **Company culture** — we have flat hierarchies that encourage high performance and strong team dynamics. We foster a respectful, loyal, and appreciative interaction, striving together to meet our goals and expect the same from you.* **Flexibility*** **Edenred card** — you can use it according to your needs.* **Additional vacation day** — to celebrate your birthday with your loved ones, you have the day off.**In this role as Junior Customer Success Manager (m/f/d) Aftercare – Launch, you can grow and make an impact with us:*** You conduct telephone onboardings with new aftercare providers, convincing them of our software solution and showing how to optimally use Recare in everyday life.* You learn the perspectives, pain points, and needs of aftercare providers directly, identify upselling potential early, and forward this to our sales team.* In close cooperation with Customer Success Managers on the hospital side, ensure the exchange of all important information and requirements between hospitals and aftercare providers — to enable optimal use of our platform for both sides.* You continuously collect feedback from aftercare providers, process it structurally, and relay it to product management — actively contributing to product development. # Requirements**Our expectations for you as Junior Customer Success Manager (m/f/d) Aftercare – Launch:*** You have some experience in Customer Success Management, Account Management, or a comparable area — ideally in a B2B / SaaS environment or in HealthTech / eHealth.* You have advanced communication skills, can convey complex content clearly and understandably, and have a good sense for your customers' needs.* Customer orientation is your top priority, and you have a genuine interest in digitalization and change management in eHealth.* You keep track of multiple simultaneous tasks, prioritize confidently, and work in a structured way.* Very good German skills and at least good English skills complete your profile.**We look forward to your application!**LocationBerlin, Germany
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