(Junior) Customer Success Manager (all genders)

(Junior) Customer Success Manager (all genders)

At revel8 we are on a mission to create 10 million human firewalls. We redesign cybersecurity training with hyper‑realistic simulations that reflect today’s evolving attack landscape. Our platform combines AI‑driven multi‑channel attacks with gamified, real‑time learning to build resilience where it matters most – the people.

We’re looking for a (Junior) Customer Success professional to join our early CS team and help our clients get the most out of our platform. You’ll own client relationships, drive onboarding and adoption, and act as a technical point of contact, ensuring our customers achieve real impact with our solutions.

Day‑to‑day responsibilities

• Build relationships: Develop, maintain, and own strong relationships with a portfolio of 20‑40 clients, primarily in the DACH region.
• Drive success: Lead the onboarding process for new clients and champion long‑term product adoption.
• Grow your expertise: Become a go‑to technical expert on the revel8 platform, leveraging deep understanding of its capabilities and best practices to guide our customers.
• Empower customers: Advise customers on how to leverage our platform to achieve their security goals and drive meaningful results.
• Identify opportunities: Monitor customer usage and engagement to find opportunities for improvement, upselling, or expansion.
• Shape our strategy: Collaborate with the CS team to develop and refine a scalable Customer Success playbook.

What we’re looking for

• Initial experience in a client‑facing role such as consulting, customer success, or solution engineering, ideally within a B2B SaaS company.
• Strong technical aptitude and a genuine curiosity for learning products in‑depth to help others succeed.
• A tech‑savvy, self‑driven individual who enjoys solving challenges and finding practical solutions for customers.
• Fascination with AI and the world of cybersecurity awareness.
• Thrives in a fast‑paced, hands‑on environment with a high degree of autonomy and ownership.
• Bold collaborator who isn’t afraid to ask questions, experiment with new ideas, and advocate for customer needs.
• Fluent in German and English: confident communication with our team, clients, and stakeholders.

Why revel8?

• Foundational role: Be a core member of our early Customer Success team and directly shape how we support and delight our clients.
• Own your impact: Full ownership of client relationships and initiatives, from onboarding to long‑term adoption.
• Continuous learning: Work alongside experienced Customer Success and Product experts in a highly collaborative environment from day one.
• Grow with us: As we scale, your contributions will be crucial in defining our Customer Success strategy and playbook.
• Hybrid flexibility: We value in‑person collaboration at our Munich hub but balance it with the flexibility of a modern hybrid work model.
• Collaborative culture: Join a close‑knit team that values innovation, teamwork, and celebrating successes.
• Competitive compensation: Salary, commission, and a mission‑driven team that cares about doing great work.

Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Data Security Software Products

Ready to join the revellion? Submit your application and we’ll get back to you as soon as possible. We’re happy to answer any questions.