Junior Customer Success Manager Recare Berlin, Germany

❯❯# Junior Customer Success ManagerPosted on October 25, 2025 (5 months ago)Recare is one of the leading digital startups in the German healthcare industry, dedicated to rethinking healthcare with a platform for digital care coordination. We seek, find, and coordinate capacities so healthcare actors have more time for their patients.Within a short time, Recare has brought together more than 660 acute and rehab clinics as well as over 17,000 other providers on its digital platform. Renowned hospitals and clinical groups such as Vivantes, Sana Kliniken AG, München Klinik, Medizinische Hochschule Hannover, and Universitätsklinikum Essen are customers of Recare and use the innovative Recare platform. # Job description**About Recare**As one of the leading German HealthTech companies, we are redesigning discharge management—technology-driven, patient-centered, and free of bureaucracy. In addition to our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and among aftercare providers, relieve professionals, and refocus attention on patients. We currently network two-thirds of all German hospitals with over 650 rehab clinics and 25,000 care and homecare providers. With about 70 employees, we continue to grow and are looking for people with commitment to improve the healthcare system with us.**Your role as Junior Customer Success Manager (m/f/d) Hospital:*** **Work with Purpose** – your work has a positive impact on patients, their relatives, and healthcare professionals in the health sector.* **Company culture** – we rely on flat hierarchies that foster high performance and strong team dynamics. We cultivate an environment of mutual respect, loyalty, and recognition, and strive together towards our goals, expecting the same from you.* **Flexibility*** **Edenred card** – which you can use according to your needs.* **Additional vacation day** – to celebrate your birthday with your loved ones, you get the day off.**In this role you can act and grow as Junior Customer Success Manager (m/f/d) Hospital with us:*** You are the first point of contact for our hospital customers, maintain close communication, and regularly gather their perspectives, pain points, and needs.* You identify upselling potentials early and forward them to our sales team.* Together with the Customer Success Management on the aftercare provider side, you ensure all relevant information and requirements are exchanged transparently and platform usage is optimally supported on both sides.* You monitor the frequency, speed, and efficiency of platform use, continuously collect feedback from our customers, and structure it for product management to actively shape further development. # Requirements**This is how we envision you as our Junior Customer Success Manager (m/f/d) Hospital:*** You have pronounced communication skills, can convey complex content clearly and understandably, and have a good sense of your customers' needs.* You like to conduct pre-qualification telephone interviews, confidently communicate with decision-makers in hospitals, and inspire them about new opportunities.* Customer orientation is your top priority, and you have a genuine interest in digitalization and change management in the eHealth sector.* You keep an overview even with multiple parallel tasks, set priorities confidently, and work in a structured way.* Very good German skills and at least good English skills complement your profile.**We look forward to your application!**LocationBerlin, Germany
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