(Junior) Customer Support Manager French market

We are an award-winning tech company based in Salzburg and Dresden. More than 4,400 companies already rely on our solutions – hotelkit, medikit, and teamkit – and the number keeps growing. Our mission? To provide an all-in-one operations platform that simplifies daily work and internal communication for businesses across various industries, helping them become more efficient.

You love helping others and feel comfortable working in an international environment? You’re well organized and enjoy working independently? Then welcome to our Customer Support Management team!

What your day will look like

• Take ownership of the smooth day-to-day operations and quality of our customer support
• Coordinate and prioritize incoming support requests, ensuring fast and professional handling
• Act as the go-to person for complex or critical customer issues (escalation management)
• Continuously improve support processes and service level agreements (SLAs)
• Analyze support requests to identify recurring topics and areas for improvement
• Work closely with our product team to share customer feedback and report bugs

Your playground

• Support our French-speaking customers
• Configure and maintain our tools
• Handle support requests via phone, email, and ticketing system
• Assist with trainings and onboarding sessions (mainly via online screen sharing)
• Analyze issues and develop sustainable solutions
• Contribute to reporting and proactively identify optimization opportunities

Is this you?

• You’re a recent graduate, career changer, or already have experience in customer service
• Passion for digitalization, SaaS, and excellent customer experience
• Very good French and English skills; German is a plus
• Strong communication skills and a friendly, professional presence
• Independent, structured, and creative way of working
• Interest in the hospitality industry (experience is a plus)
• Tech-savvy with confident use of MS Office
• Team player with initiative and a healthy level of drive

Why hotelkit?

• Flexibility first – because life is more than just work
• 38.5-hour work week & salary based on the IT collective agreement (with willingness to overpay)
• Open, warm, and welcoming culture
• Buddy program, birthday & anniversary celebrations
• Legendary team events (3-day summer event, Christmas party, Family & Friends meetups)
• Exciting projects with real ownership and impact
• Stay active with EGYM Wellpass & sports events
• Take care of your well-being with mental coaching & health massages
• Think Green – subsidized Klimaticket Austria / Germany Ticket
• Support local projects & charity initiatives
• Join a multiple award-winning “Best Place to Work” in the hotel tech industry

Ready to join us? We’d love to hear from you! Send us your application including motivation letter, CV, salary expectations, and earliest possible start date via email.