Junior Sustainability Customer Adoption Facilitator (f/m/d) - limited for one year

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do

As a Sustainability Customer Adoption Facilitator (f/m/d) limited to one year in the Customer Adoption Care team, you are motivated to drive our success in sustainability by securing customer outcomes and knowledge growth across the ecosystem.

• Deliver the SAP Sustainability Adoption Care Program (ACP)
• Initiate the adoption of inactive license‑customers in our install base
• Support our internal “product champions” and help them oversee customer statuses, compose regular updates, progress summaries and forecasts on adopting and active customers
• Lead initiatives for next‑level adoption aligned to our overall strategic priorities
• Contribute to knowledge management and enablement (content, sessions, …)
• Provide sustainability expertise to Customer Success Managers and other roles involved in driving the adoption and consumption of the SAP Sustainability solutions along the Customer Value Journey

What you bring

• Customer focus: comfortable in customer conversations, understand the customer’s requirements and goals, and turn them into actionable plans to increase their product usage and value realisation
• (Deep) technical product understanding or at least affinity: preferably profound business processes and technical knowledge of the SAP solutions and SAP‑internal processes; experience in SAP Sustainability solutions; experience in other (SAP or non‑SAP) sustainability or adjacent solutions (e.g., Data and Analytics); expertise in sustainability‑related fields (e.g., Circular Economy and/or ESG reporting) – big plus
• Further soft skills: proactive, highly self‑responsible, team‑player, problem‑solver, results‑oriented, can‑do attitude; diligent with an eye for high‑quality results without being perfectionistic; experience with customer‑data related tools (Cloud Reporting, Gainsight, etc.); business fluent in German and English (must‑have)
• Work experience: at least 2 years (plus relevant intern or working‑student roles) with a proven track and success record in technical SAP product management, sales and/or implementation consulting; Customer Success Management in the B2B SaaS industry; Sustainability management consulting; or other closely related fields, roles or functions; Master’s degree in a relevant field of studies

Meet your team

The Sustainability Customer Adoption Unit (SCAU) is part of the Sustainability Growth Unit (SGU). The mission of the SGU is to enable sustainable business strategies and models, mainly by following an ERP‑centric sustainability approach. The SCAU drives adoption of the SAP Sustainability cloud solutions and supports continuous customer success. The SCAU is a global unit comprised of Adoption Services and Adoption Care teams. In the Adoption Care team, we deliver on that mission to drive adoption with early adoption support, product success, and adoption office (enablement, strategy & operations).

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team:

AI Usage in the Recruitment Process

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Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid