Key Account Manager – E-Commerce (E-Pharmacy)

Responsible for driving business outcomes through direct key account management of leading eCommerce platforms, & ownership of content planning & execution across our brand portfolio in the eComm channel.

Key Responsibilities

• Drive growth: Manage key ecomm accounts to deliver sales and profitability targets, strengthen customer partnerships, and lead effective negotiations.
• Shape strategy : Build and execute growth and channel plans that expand our ePharmacy presence and deliver measurable business results.
• Own performance : Manage the ePharmacy P&L, optimizing investments and identifying opportunities to unlock sustainable growth.
• Create impact through content : Lead planning and execution of best-in-class brand content across ePharmacy platforms in collaboration with global and local teams.
• Leverage insights : Turn data and analytics into actionable plans that improve performance across visibility, conversion, and share metrics.
• Activate the channel : Plan and deliver promotional events and activations that drive shopper engagement and repeatable success for our brands.

Experience Profile

• Proven experience in key account management and digital content execution , ideally within ePharma or eCommerce environments.
• Strong project management skills with the ability to lead initiatives across assortment planning, content strategy, and performance marketing.
• Analytical mindset — confident using data and insights to guide decisions and identify growth opportunities.
• Strategic thinker with the ability to balance long-term vision and short-term results in a dynamic channel.
• Financial acumen and understanding of eCommerce P&L, including trade and A&P investment management.
• Collaborative communicator fluent in English and German, skilled at partnering across global and local teams.
• Platform-savvy , with familiarity across eCommerce tools, analytics, and performance platforms.
• Proactive self-starter who takes ownership, acts decisively, and drives results .
• Confident negotiator comfortable engaging with both existing and new customers to unlock commercial opportunities.