Key Account Manager (EMEA) - Hosting & Cloud Solutions

About WebPros

WebPros is committed to empowering businesses worldwide through cutting‑edge solutions in web hosting, billing automation, infrastructure, server management, and online marketing. Since our founding in 2017, we’ve rapidly grown into a global leader, expanding our robust portfolio to include industry‑defining brands such as cPanel & WHM, Plesk, WHMCS, SolusVM, XOVI, SocialBee, Sitejet, and Comet Backup.

Today, we power 85M+ websites across 900,000+ servers worldwide, supported by a team of 650+ professionals across multiple continents. WebPros operates as a fully remote, borderless organization, offering flexibility, autonomy, and strong collaboration across time zones while maintaining a high‑trust, high‑ownership culture.

Your Role

Hi, I’m Patrick Moeller, the Senior Director Sales EMEA at WebPros and your future manager. In this role, you will take ownership of some of our most strategic enterprise partners across the EMEA region. As a Key Account Manager (EMEA), your focus will be on growing long‑term value within existing customers by driving portfolio adoption, uncovering expansion opportunities, and positioning WebPros as a trusted strategic partner in a complex, multi‑brand environment.

This is a high‑impact individual contributor role with strong exposure to C‑level stakeholders, a high degree of autonomy, and clear commercial accountability. While this role does not include new logo acquisition, it requires a strong hunter mindset focused on expansion, whitespace analysis, and sustainable revenue growth within existing accounts.

Key Responsibilities

Revenue Growth & Account Ownership

• Own the full commercial relationship for a portfolio of strategic EMEA enterprise partners to drive long‑term revenue growth.
• Drive Net Revenue Retention (NRR) through retention, cross‑sell, and upsell initiatives to maximize account value.
• Identify and close expansion opportunities within existing customers by uncovering whitespace and increasing portfolio penetration.

Strategic Account Planning

• Build and execute 12‑18 month strategic account plans with clear revenue targets, growth hypotheses, and expansion initiatives.
• Analyze customer business models, product affinities, and whitespace to unlock incremental revenue opportunities.
• Position WebPros as a long‑term strategic partner within complex customer organizations.

Consultative & Solution‑Oriented Selling

• Lead complex, consultative sales engagements with commercial, technical, and executive stakeholders.
• Translate customer challenges into scalable solution concepts across hosting and cloud environments.
• Navigate multi‑stakeholder decision‑making processes with confidence and structure.

Data‑Driven Sales Execution

• Work confidently with hosting industry KPIs such as licenses, domains, ARPU, churn, users, and product adoption.
• Use data and analytics to prioritize actions, identify risks, and drive informed commercial decisions.
• Deliver accurate forecasting and maintain high‑quality pipeline management.

Market & Pipeline Development

• Continuously assess expansion potential across assigned EMEA accounts to support sustained growth.
• Maintain disciplined CRM usage, forecasting accuracy, and pipeline hygiene.

Stakeholder & Cross‑Functional Collaboration

• Build and maintain trusted relationships with C‑level and senior decision‑makers.
• Act as a strategic commercial advisor to key partners.
• Collaborate closely with Product Marketing, Revenue Operations, Solution Engineering, and Partner Success.
• Provide structured feedback from the field to influence product, pricing, and go‑to‑market strategies.

Your Qualifications

Must‑Haves

• 10+ years of experience in B2B technology sales and strategic account management.
• Proven track record managing enterprise accounts exceeding €1M ARR.
• Strong strategic account management skills combined with a hunter mindset focused on expansion within existing customers.
• Solid understanding of hosting business models (shared, VPS, managed, reseller).
• Strong analytical and data‑driven approach, with confidence working with KPIs and translating insights into actions.
• High proficiency in CRM systems (Salesforce preferred).
• Fluent English.

Nice‑to‑Haves

• Good understanding of cloud business concepts and infrastructure‑driven sales environments.
• Additional languages, particularly Spanish, French, or Italian.
• Experience working in international, multi‑cultural EMEA environments.
• Strong consultative selling and negotiation skills, including C‑level engagements.
• Confident use of AI tools to support daily sales activities (research, analysis, preparation, productivity).
• Willingness to travel across EMEA for customer meetings and industry events.

Your Impact in the First 120 Days

30 Days – Learn & Integrate

• Complete onboarding and gain a deep understanding of WebPros’ portfolio, products, and tools.
• Get to know internal stakeholders and understand cross‑functional collaboration models.
• Review assigned accounts, historical performance, and existing account strategies.

60 Days – Contribute & Collaborate

• Take ownership of assigned accounts with active participation in customer conversations.
• Contribute to account planning and expansion discussions.
• Identify early growth opportunities and risks within existing accounts.

90 Days – Take Ownership

• Lead strategic account initiatives with minimal supervision.
• Drive measurable progress on expansion opportunities and pipeline development.
• Deliver accurate forecasting and demonstrate structured account management.

120 Days – Drive Growth

• Fully own key accounts end‑to‑end, including commercial outcomes.
• Execute strategic account plans with clear impact on revenue growth and NRR.
• Proactively identify new expansion opportunities and influence long‑term partner success.

You Might Thrive Here If You…

• Enjoy owning complex enterprise relationships with high commercial responsibility.
• Take initiative and proactively identify growth opportunities within existing customers.
• Are comfortable working autonomously in a remote, async‑first environment.
• Enjoy collaborating across functions and engaging senior stakeholders.
• Value data‑driven decision‑making and strategic thinking.

You Might Struggle Here If You…

• Prefer transactional sales or short‑term deal cycles.
• Expect clearly predefined structures without room for ownership or initiative.
• Are uncomfortable navigating complex, multi‑stakeholder enterprise environments.
• Avoid accountability for long‑term commercial outcomes.

How We Work

• Team & Workflow: Fully remote, async‑first.
• Collaboration & Ownership: High autonomy, self‑managed work, strong ownership mindset, and effective time management.

Our Culture

WebPros is built on diversity by design. With teams spanning 42+ nationalities, 20+ countries, and 10+ brands, we embrace different perspectives, working styles, and localized expertise to drive global innovation.

We foster transparency, open communication, and collaborative problem‑solving in a remote‑first environment. Whether you thrive in fast‑paced growth or value the stability of established products, WebPros offers a dynamic career path shaped around your strengths.

Compensation & Benefits

• Competitive fixed salary with transparent, achievable commission structure and long‑term incentive plan.
• Remote‑first flexibility: work from anywhere in Europe (or hybrid in available offices).
• Annual development budget for personal and professional growth.
• Learning support via Udemy and peer learning.
• Paid Time Off: 20+ days annually.
• Public transport and meal vouchers (location‑dependent).
• Regular team and company events.

Your Hiring Experience

Hi, I’m Zornitsa – your Talent Partner at WebPros, and I’ll guide you through a clear, transparent, and meaningful hiring process.

Interview Process

• Screening Interview (30 min): Informal conversation with Zornitsa covering your background, motivations, and role alignment.
• Hiring Manager Interview (45 min): Deep dive into strategic thinking, ownership, and team fit.
• Technical Assignment: Shortlisted candidates will be asked to complete a technical assignment at home to demonstrate their skills and approach.
• Technical & Culture Interview (60 min): Focus on sales expertise, problem‑solving, adaptability, and collaboration.

Our Commitment to a Diverse & Inclusive Culture

WebPros is committed to creating an inclusive, equitable workplace where everyone feels valued, heard, and empowered. Discrimination of any kind has no place here, and we actively foster belonging, respect, and psychological safety so all team members can thrive.

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