Level 2 Unified Communications & Collaboration Engineer - Cisco

Level 2 Unified Communications & Collaboration Engineer - Cisco

Date: Apr 15, 2026

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Level 2 Unified Communications & Collaboration Engineer - Cisco to join our team in Munich, Berlin (DE-BE), Germany (DE).

Responsibilities

• Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management.
• Manage and support the VoIP backbone, ensuring seamless connectivity between on‑premises and cloud telephony systems.
• Provision, configure, and troubleshoot managed phones and ATA devices.
• Monitor system health, conduct root‑cause analysis, and resolve incidents.
• Collaborate with internal teams and vendors.
• Maintain documentation and ensure compliance.
• Mentor junior team members.

Qualifications

• Proven experience with Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC.
• Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration.
• Experience with managed phones and ATA devices.
• Excellent troubleshooting and communication skills.
• Cisco CCNP Collaboration (preferred).
• Audiocodes Certified Professional (desirable).
• 3+ years in unified communications or voice engineering roles.
• Experience with enterprise‑scale deployments and troubleshooting.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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