Logistics Coordinator – 3PL Management & Customer Service

Stellenbeschreibung:

DK Household Brands is part of the renowned Diethelm Keller Group. Our brand portfolio includes Zyliss, Cole & Mason and AdHoc.

Our mission is clear: we build leading brands and continuously strengthen our effectiveness as a multi‑brand company across our core markets. We are committed to enriching homes around the world — not only in the kitchen, but throughout living spaces with products every household needs. Are you experienced in logistics coordination, process‑driven, and motivated to work in a dynamic international environment?

Join our team in Mannheim and play a key role in coordinating our logistics operations, managing third‑party logistics partners (3PLs), and supporting customer service activities, with a particular focus on Switzerland.

Key Responsibilities:

Logistics & 3PL Management

Coordination between internal teams and external warehousing and transportation service providers, including ongoing monitoring of 3PL processes and performance
Alignment and review of new customer‑specific and operational requirements in collaboration with 3PL partners
Coordination of co‑packing activities within the warehouse, including assembly, packaging, and value‑added services
Coordination of rework activities and handling of defective goods with external partners, including quotation requests
Monitoring and control of EDI interfaces between Business Central and logistics service providers
Acting as an interface to Customer Service for logistics‑related claims and issues
Preparation of reports and KPI tracking, including service provider performance metrics
Invoice verification (freight and warehousing), cost control, and ensuring budget adherence
Management, documentation, and continuous optimisation of returns and shipping processes, including employee training
Functional support for logistics and supply chain projects, including process improvements
Coordination of incoming sample shipments for new products from Asia, including international couriers and shipping documentation
Organisation of shipments and returns for international trade fairs, including delivery tracking
Conducting regular inventory reconciliations to ensure consistency between physical stock, warehouse records, and ERP systems

Customer Service & Order Management (Focus Switzerland)

Active support of existing customer contacts, primarily office‑based
Independent execution of order management processes, from quotation and order entry through to on‑time delivery and invoicing
Processing and resolution of customer enquiries and complaints in close coordination with internal teams
Close collaboration with Sales, including support throughout all phases of the sales process
Accurate recording and maintenance of customer and order data within the ERP system
Ongoing coordination with logistics partners to ensure high service levels and timely deliveries

About You:

Completed vocational training or a degree in Logistics, Supply Chain Management, Business Administration, or a comparable qualification
Relevant professional experience in logistics or supply chain management, ideally working with 3PLs, freight forwarders, and customer service processes
Strong communication skills with proven experience managing both internal and external stakeholders
Analytical mindset with a strong focus on cost analysis, cost control, and process optimisation
Fluent German and English skills (required)
Confident use of logistics and analytics tools such as Business Central, Excel, Pivot tables, Tableau or Power BI
Experience in international logistics processes and knowledge of foreign trade regulations is a plus