Logistics Coordinator – 3PL Management & Customer Service

Stellenbeschreibung:

DK Household Brands is part of the renowned Diethelm Keller Group. Our brand portfolio includes Zyliss, Cole & Mason and AdHoc.

Our mission is clear: we build leading brands and continuously strengthen our effectiveness as a multi‑brand company across our core markets. We are committed to enriching homes around the world — not only in the kitchen, but throughout living spaces with products every household needs. Are you experienced in logistics coordination, process‑driven, and motivated to work in a dynamic international environment?

Join our team in Mannheim and play a key role in coordinating our logistics operations, managing third‑party logistics partners (3PLs), and supporting customer service activities, with a particular focus on Switzerland.

Key Responsibilities:

Logistics & 3PL Management

  • Coordination between internal teams and external warehousing and transportation service providers, including ongoing monitoring of 3PL processes and performance
  • Alignment and review of new customer‑specific and operational requirements in collaboration with 3PL partners
  • Coordination of co‑packing activities within the warehouse, including assembly, packaging, and value‑added services
  • Coordination of rework activities and handling of defective goods with external partners, including quotation requests
  • Monitoring and control of EDI interfaces between Business Central and logistics service providers
  • Acting as an interface to Customer Service for logistics‑related claims and issues
  • Preparation of reports and KPI tracking, including service provider performance metrics
  • Invoice verification (freight and warehousing), cost control, and ensuring budget adherence
  • Management, documentation, and continuous optimisation of returns and shipping processes, including employee training
  • Functional support for logistics and supply chain projects, including process improvements
  • Coordination of incoming sample shipments for new products from Asia, including international couriers and shipping documentation
  • Organisation of shipments and returns for international trade fairs, including delivery tracking
  • Conducting regular inventory reconciliations to ensure consistency between physical stock, warehouse records, and ERP systems

Customer Service & Order Management (Focus Switzerland)

  • Active support of existing customer contacts, primarily office‑based
  • Independent execution of order management processes, from quotation and order entry through to on‑time delivery and invoicing
  • Processing and resolution of customer enquiries and complaints in close coordination with internal teams
  • Close collaboration with Sales, including support throughout all phases of the sales process
  • Accurate recording and maintenance of customer and order data within the ERP system
  • Ongoing coordination with logistics partners to ensure high service levels and timely deliveries

About You:

  • Completed vocational training or a degree in Logistics, Supply Chain Management, Business Administration, or a comparable qualification
  • Relevant professional experience in logistics or supply chain management, ideally working with 3PLs, freight forwarders, and customer service processes
  • Strong communication skills with proven experience managing both internal and external stakeholders
  • Analytical mindset with a strong focus on cost analysis, cost control, and process optimisation
  • Fluent German and English skills (required)
  • Confident use of logistics and analytics tools such as Business Central, Excel, Pivot tables, Tableau or Power BI
  • Experience in international logistics processes and knowledge of foreign trade regulations is a plus

What we offer:

  • A responsible role with room for ownership and professional growth
  • A collaborative working environment within an international and supportive team
  • Flat hierarchies and short decision-making processes
  • Hybrid working model
  • Convenient office location with good parking facilities
  • 30 days of annual leave
  • Competitive compensation package

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Veröffentlichungsdatum:

    19 Apr 2026
  • Standort:

    WorkFromHome
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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