Malay VIP Account Manager - (Relocation to Bulgaria Required)

Stellenbeschreibung:

Malay VIP Account Manager

❗️Please note that relocation to Sofia, Bulgaria is required ❗️
Sofia Stars is an operational services company based in Sofia.
We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a Malay VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

Proficiency in English and Malay both written and spoken;
Proactive person with good support/sales skills;
Strong communication and negotiation skills;
Attention to details;
Previous experience will be considered as an advantage.

Duties and Responsibilities:

Being able to search and find for solutions of customers’ issues;
Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
Ensure that products’ compliance is being followed according to relevant regulations;
Previous experience as a Sales agent will be considered as an advantage;
Previous experience on a similar position will be considered as a strong advantage.

Benefits:

Monthly food vouchers (200 BGN);
Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
Up to 25 paid leave days;
6 additional days of sick leaves without document required;
Birthday gift cards;
Sports card (Multisport);
Wedding and newborn gifts;
Breakfast, Friday lunches, fruits, and snacks in the office;
Team-building events and activities;
Career growth opportunities;
Sunny, spacious office.