Manager After Sales Service (m/f/d)

Your mission

• You will be responsible for managing the service department (internal and external sales, approx. 12 employees) and for controlling and optimising all international after-sales processes, including warranty processing and spare parts management.
• This also includes responsibility for the planning, sale and processing of high-quality services, as well as the strategic development and implementation of service concepts for sustainable sales and earnings growth.
• You will lead the service team members and promote their personal and professional development.
• You will provide our international customers with expert advice on maintenance and retrofitting requirements for existing systems and identify opportunities to offer additional services or products.
• In addition, you will design and conduct internal training courses to ensure the quality of our services.
• You will actively promote the exchange of service concepts within the CiTEX Group (e.g. PIXARGUS, iBA, 2pi-Labs, iDOO) and with external partners (e.g. OEMs, sales representatives, customers) and contribute to the ‘VDMA Erfa Service’ network.

Your profile

• You have a degree in engineering (e.g. plastics engineering, electrical engineering, mechanical engineering, industrial engineering) or another relevant educational background.
• You have several years of professional experience in a comparable field in Service, ideally in an international company dealing with technically sophisticated capital goods.
• Thanks to your leadership experience, you know how to motivate and develop teams.
• You are characterised by your empathetic manner, strong communication skills and a pronounced customer and service orientation.
• Knowledge of the CRA (Cyber Resilience Act) rounds off your profile.
• You are open to occasional international business trips to our customers.
• Your written and spoken English skills enable you to communicate professionally with our global customers.

Why us?

• Strategic Projects & Responsibility: Lead innovative projects in an international environment, make decisions that have a direct impact on the company and actively contribute your expertise.
• Individual Development: We support you with comprehensive training and accompany you on your personal career path.
• Guidance through Leadership Principles: Benefit from our company-wide leadership principles, which provide clear decision-making processes and valuable guidance for your leadership role.
• Attractive Remuneration & Pension Scheme: In addition to performance-related pay and motivational bonus schemes, we offer you a pension scheme with an above-average employer contribution.
• Flexibility & Work-Life-Balance: Flexible working hours in a flexitime model and the opportunity for mobile working allow you to achieve an optimal balance between your professional and private life.
• Team Spirit & Open Company Culture: Become part of a strong team and benefit from a pleasant working atmosphere, short decision-making processes and regular staff events.
• Appealing Working Environment: You will work in a bright, modern building and use advanced digital tools that make your everyday work easier.
• Health Services: Our company doctor is available to advise you on your health at work.
• Fresh Drinks: You can help yourself to free coffee, tea and water throughout the day.
• Additional Benefits: Take advantage of bicycle leasing with employer contribution, employee discounts (‘corporate benefits’) and low-cost charging options for electric cars and e-bikes.