Order Management Officer

Fixed term contract : 6 months

Key Responsibilities

As part of our Customer Experience team, you are at the heart of our order fulfilment process. You ensure that customer orders are processed efficiently from order entry to final delivery, while proactively coordinating with customers, logistics partners, and internal stakeholders. Your contribution helps create seamless processes, transparent communication, and an outstanding customer experience.

Your Responsibilities

• Manage and process customer orders in SAP, including order changes
• Act as the main point of contact for customers regarding orders, deliveries, and issues
• Coordinate with logistics partners and customer warehouses to ensure on-time deliveries
• Prepare and manage day-to-day customs and export documentation
• Handle delivery discrepancies and logistics claims

Your Profile

• Communicates clearly and listens actively to customers and colleagues
• Delivers excellent service with a proactive, solution-focused mindset
• Works accurately and pays attention to every detail
• Manages multiple tasks efficiently, prioritizes effectively, and meets deadlines
• Demonstrates commercial awareness and understands business needs
• Thrives in a fast-paced, dynamic environment

Technical Skills & Qualifications

• Fluent in German and English (written and spoken) – additional languages are a plus
• Solid knowledge of MS Office, especially Excel, Word, and Outlook
• Good working knowledge of SAP
• Strong understanding of logistics and shipping processes, including export, international, and contract manufacturing orders
• Knowledge of commercial terms and conditions

Why Join Us

Join a motivated, collaborative team where your contributions truly matter. You will work in a dynamic environment with room to grow, take ownership, and help shape seamless customer experiences. If you enjoy working at the intersection of customer service and logistics, and thrive in a fast-paced, international setting, we would love to meet you!