Patient Financial Navigation Specialist (PST Time Zone)

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way— it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.

Our Values

• We Seek A Better Way : We innovate boldly, learn from our setbacks, and are resilient in our pursuit to transform cancer care
• We Make It Happen : We act with urgency, commit to quality, and bring fun to our hard work
• We Are Stronger Together : We collaborate openly, seek to understand, and celebrate our wins
• We Care Deeply : We embrace our differences, do the right thing, and encourage each other

The Position

We are hiring a mid-level Patient Financial Navigation Specialist to join our team. As a patient financial navigator, you will be at the heart of Veracyte’s mission to serve patients globally. In this role, you will work directly with patients to help them navigate the financial aspects of their healthcare by assessing financial needs, explaining insurance benefits, and assisting with payment plans and financial aid applications.

In this role, you will need to serve as a liaison between patients, providers, insurance companies to handle billing inquiries and other aspects of the patient financial journey with the goal of reducing financial stress and improving transparency around healthcare costs. To be successful, you will need a passion for working directly with patients and the willingness to go above and beyond to provide personalized guidance, timely support, and clear communication, to help patients feel more confident and informed throughout their care journey.

The schedule for this role will be Monday - Friday 8:30am-5pm PST.

Responsibilities

• Evaluate patient financial situations and guide them through available support options. Verify insurance coverage and explain benefits to patients.
• Assist with financial aid applications and payment plan setup.
• Handle patient billing inquiries with confidence, escalating only for complex situations.
• Collect payments, explain out of pocket costs and provide information on self-pay pricing.
• Refer patients to appropriate financial assistance programs with confidence.
• Maintain accurate records and ensure compliance with healthcare regulations.
• Provide administrative support for department(s) including performing data entry, updating record keeping systems, upholding company policies and client requirements, and participating in projects, duties, and other administrative tasks.
• Navigating payor portals, website or phone systems to check eligibility, prior authorization, claim or appeal statuses to obtain information needed to move claims forward in the life cycle.
• Provide timely, personalized support to enhance the overall patient experience.
• Resolve billing concerns proactively and communicate clearly to build trust and confidence.
• Able to provide guidance and support to entry level peers for typical situations.

Who You Are

Education:

• High school diploma or GED
• Associate's or Bachelor's degree in healthcare administration, business, or related field preferred

Experience/Qualifications:

• Experience with Microsoft Office (especially Word and Excel)
• 2+ years of experience in healthcare billing, insurance coordination, or patient financial services.
• Experience with payer portals and claim tracking systems.
• Familiarity with HIPAA compliance and healthcare privacy regulations.
• Experience working with CRMs (i.e., Salesforce) and Billing Software (i.e., Epic, XiFin, Quadax).
• Strong understanding of health insurance plans, benefits, and coverage verification processes.
• Proficiency in explaining complex financial and insurance information to patients in a clear and empathetic manner.
• Ability to assess patient financial needs and recommend appropriate payment plans or financial assistance options.
• Experience with billing systems, insurance pre-authorizations, and payment collection procedures.
• Familiarity with self-pay pricing structures and assistance program referrals.
• Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.

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What We Can Offer You

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified Great Place to Work in both the US and Israel.

Pay Range: $25–$30 USD

About Veracyte

Veracyte (Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development.

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice.

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