Patient Success & Care Manager posted 1 day ago Kranus Health Berlin, Germany

❯❯# Patient Success & Care ManagerPosted on October 24, 2025 (5 months ago)# YOUR RESPONSIBILITYYour mission: More than just support – you are the heart of our patient care.As a Patient Success & Care Manager, you are not only the first point of contact but also a reliable support for our patients. You accompany them throughout their entire therapy journey, create a trusting atmosphere, and make them feel they are not alone. Your goal is to ensure they have not just a smooth but also a motivating and empowering therapy experience – because health is not only about treatment but also personal support.Your tasks: Your commitment makes the difference.* Trust & closeness: You are more than just a contact person for our patients – you are their safe harbor throughout the entire therapy. From the first registration to the conclusion, you stand by them empathetically.* Motivation & support: You recognize hurdles in the therapy early and actively help to reduce uncertainties or technical barriers so that patients remain motivated and achieve the best possible progress.* Empathetic communication: Whether by phone, email, or chat – you listen attentively, ease fears, answer questions patiently, and show our patients they are not alone with their concerns.* Valuable feedback: You collect the experiences of our patients to better understand their needs and actively help make our services even more intuitive and supportive.* Process improvement with heart: You contribute your own ideas to make processes even more patient-friendly and efficient – because every step counts to make the therapy as pleasant as possible. # YOUR TOOLKIT* Heart & mind: You have deep empathy and put patients at the center of your actions. You understand their concerns and challenges and know how important emotional support is for therapy success.* Service is your passion: You have already gained experience in customer service and/or patient support and understand that it is about much more than quick answers – it is about genuinely listening and the feeling of being understood.* Technical sensitivity: You quickly familiarize yourself with new tools and help patients with simple, understandable explanations so that technical hurdles do not become therapy obstacles.* Resilience & calmness: Even in stressful moments you remain composed, find the right words, and radiate confidence – exactly what our patients need.* Top-level communication: You can explain complex topics simply and empathetically so that everyone feels understood – fluently in German and preferably also in English.* Structure & reliability: You work organized, keep an overview at all times, and manage to give each patient the feeling of being cared for individually and with the utmost care. # OUR SUPPORT AND YOUR BENEFITS**Trust** - We believe in the talents we hire. You receive a permanent contract. Working from home is easily possible with us. **Mobility** - You get your own leased bike for your free use. **Body & Mind** - You get an "Urban Sports Club" membership and access to the meditation app "Headspace". **Future** - We support your company pension scheme and are happy to inform you about the benefits. **Impact** **Teamwork** - You are part of a highly motivated team with flat hierarchies and lots of fun at work. **PROVIDING VIRTUAL CARE IN UROLOGY!**Our goal at Kranus Health is to treat health problems in men and women using integrated digital therapy solutions, close the digital gap in urology, and help millions of patients live better and longer lives.With a market presence in both Germany and France, Kranus Health, through a successful extension of the Series A financing round with a total volume of over 22 million US dollars, is one of the best-funded DiGA companies in Germany (within 3 years since its founding).With a growing product portfolio and an internationalization strategy, Kranus Health offers the opportunity to have a very real and scalable impact on patients' lives while also shaping a dynamic and modern work environment.We look forward to hearing from you!LocationBerlin, Germany
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