Payment Operations Specialist (m/f/d)

Overview

Explore a new world of possibilities HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us!

Your future contribution

We are seeking a detail-oriented Payment Operations Specialist to join our team. In this role, you will support the day-to-day execution of payment operations, ensuring seamless transactions across multiple markets, payment service providers (PSPs), and currencies. You will work closely with internal teams to help resolve payment issues, support new feature rollouts, and improve operational workflows.

How You’ll Add Value

• Support daily payment operations across multiple PSPs, currencies, brands, and markets.
• Support efforts to streamline workflows and assist in the automation of reconciliation processes.
• Monitor and support fraud detection processes; collaborate with fraud prevention teams/tools to mitigate risks.
• Help manage and document chargeback disputes, contributing to maintaining chargeback ratios within acceptable thresholds.
• Collaborate with Product, Engineering, Customer Support, and Finance teams by:
• Investigating and resolving day-to-day payment issues raised by internal teams or customers.
• Providing input to improve payment flows, policies, and customer experience.
• Testing and validating new payment features or system enhancements.
• Ensuring operational readiness for new payment methods, PSP integrations, and process changes.
• Maintain and update documentation, knowledge articles, and process guidelines for payment operations.

You’ll be successful in this role if you

• Bachelor’s degree in Business, Finance, Economics, or related field, or equivalent experience.
• 1–3 years of experience in payment operations, financial operations, or related fields (preferably in fintech, e-commerce, or online marketplaces).
• Familiarity with PSPs, payment gateways, and card processing.
• Strong analytical and problem-solving skills with attention to detail.
• Basic understanding of fraud prevention and chargeback processes.
• Proficiency with Excel/Google Sheets and payment dashboards.
• Strong communication and collaboration skills to work with cross-functional teams.

What We Offer

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• Fair compensation and equity: Competitive salary and stock options, plus visa sponsorship and relocation support if you’re joining from abroad.
• Time off and flexibility: 27 vacation days, plus one extra per year of tenure (up to 32). Hybrid setup with up to 50% remote work annually, including from abroad.
• Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs.
• Learning and development: German classes, masterclasses, workshops, and cross-team mentorship to support your growth.
• Mobility perks: Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.
• Travel benefits: Discounts on vacation stays via our HomeToGo_Friends program for you, friends, and family. Plus exclusive deals with travel providers through the Travel Industry Card.
• Wellbeing support: Access to psychological support and mental health resources, plus subsidized fitness via Wellhub.
• Union Berlin partnership: 20% off official fan gear and other exclusive sponsor perks.
• Climate commitment: CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint.
• And more: We’re always evolving our benefits to support what matters most to our team.
• Certain conditions apply.

About Us

HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. Founded in 2014, HomeToGo operates localized apps & websites in more than 30 countries across Europe, North America, South America, Australia and Asia-Pacific. We also operate brands such as Agriturismo.it, AMIVAC, atraveo, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu. HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age. We welcome applications from all qualified candidates.

We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!