Person Admission Manager (f/m/d)

Your area of work

Onboarding & Business Excellence is the competence center of efficient client onboarding & lifecycle management leveraging state-of-the-art processes and tools delivered through digitization and automation initiatives while applying quality assurance at all times. The team provides first class client services across all trading and clearing markets directly to the client or as subject matter experts to internal interfaces. The key target of Onboarding & Business Excellence is firstly to review and increase Client Experience, secondly to Digitize client relevant workflows in an efficient and intuitive way and to Continuously Improve & Review internal and external processes to deliver fast and qualified client services.

As a Person Admission Manager, you represent one of the largest providers of market infrastructure worldwide by ensuring efficient client support. In all processes regarding the admission, registration, and termination of persons (especially exchange traders) within the complete client lifecycle, you will be the first point of contact for answering requests from clients and internal stakeholders (e.g. Group Legal or Key Account Management).

In order to make a contribution to achieving full client satisfaction, you will optimize client lifecycle relevant processes aiming for lean process designs. This may include internal project coordination as part of person admission and trading related projects, for instance when new processes and digitization initiatives are introduced.

Your responsibilities

• Admission and termination of traders for the markets Xetra, Eurex & Eurex Repo
• Involvement in account maintenance within SAP CRM7
• Quality assurance of person registration, trader admission and termination processes
• Design and optimization of client lifecycle relevant
• Coordination of new digitization initiatives, incl. drafting of business requirements
• Support of trading related projects, e.g. new products, markets, client types
• Involvement in regulatory topics, e.g. creation of reports for supervisory authorities

Your profile

• University degree in business studies or comparable qualification
• High client service affinity including excellent communication skills with open and positive attitude
• Proficiency in written and spoken English and German
• Basic knowledge of financial markets and ideally also general understanding of compliance
• Interest in process design and transferring knowledge to interface teams
• Very good integrated thinking skills between business and IT tools, keeping digitization in mind
• High commitment and motivation, distinct readiness to take on responsibility
• Flexible and thus willing to work in a dynamic and constantly evolving environment
• Strong team player, curious and eager to learn