Post-Onboarding Success Specialist (Fixed-Term Contract)

Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently?

What you’ll be doing

We are looking for a proactive team member to analyze partner performance data, track improvement workflows in Monday.com, and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels, close collaboration with cross-functional teams, and continuous refinement of partner coaching and support strategies. This is a fixed-term contract for maternity leave until August 2028.

Day-to-day in this role you’ll:

• Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
• Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
• Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
• Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
• Experience working with cross-functional teams and able to formulate requests and tasks clearly
• Polish and improve on approaches on partner & vendor communication, coaching and training.

Our humble expectations

• You have experience with partner support or communication heavy job.
• You have an overall positive demeanor with a good amount of patience.
• You have excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows
• You are an Outstanding communicator in German and English , both verbal and written.
• You have a keen eye for detail - every small one counts!
• You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
• Experience in gastronomy or the food industry is a plus.
• Experience with Google Suite is a plus

What we offer

Flexible & supportive work culture — enjoy generous 30‑day PTO, remote/hybrid work options, flexible hours, and an employee assistance program focused on mental health

Best-in-class tools & home-office setup — get equipped with a MacBook, trackpad, and a budget to set up your remote workspace

Equity & competitive compensation — receive meaningful Wolt equity as part of your total rewards package