Presales Engineer

About usVoiso offers a software platform that enables call center managers to build, implement and manage call center environments without having to deploy any of their own infrastructure. The Voiso platform provides a set of high-precision tools to build powerful real-time dashboards, customize call flows, and identify and correct unproductive agent behavior. We measure actual agent performance – good and bad – and programmatically identify the exact call recordings where the agent disappointed or delighted the customer. Using Voiso, not only can you effortlessly deploy a new call center, but you can also maintain a clear picture of your agent's results – today, this week, or this year – with unlimited reporting depth. The Sales Engineer, reporting to the Presales Manager in the Revenue Team, leads technical discovery, designs solutions, manages demos and proofs of concept, and configures the VOISO platform. In this role you will deliver customer training, support go-live phases, assist the sales team, and provide product feedback to improve the solution. ResponsibilitiesConduct technical discovery sessions to analyze client infrastructure, processes, and requirements.Translate business and technical needs into comprehensive contact center solution designs (call flows, IVR, integrations, reporting).Configure and deliver tailored product demonstrations addressing customer pain points.Scope, plan, and manage Proofs of Concept (PoCs) to validate solution fit.Contribute technical sections for proposals and Statements of Work (SOWs).Support sales team with technical expertise, competitive insights, and objection handling.Configure VOISO platform (users, queues, routing rules, inbound flows, dialer campaigns).Drive third-party system integrations (CRMs, WFM, SSO, SIP trunks) using APIs and CPaaS platforms.Deliver technical training to customer admins, supervisors, and agents.Provide go-live and hypercare support to ensure smooth adoption.Act as the “voice of the customer” and relay feedback to Product Development. QualificationsStrong background in presales / solutions engineering within SaaS, VoIP.Solid understanding of VoIP protocols (SIP, WebRTC, RTP) and telephony infrastructure.Experience with API integrations and third-party systems (CRM, WFM, SSO).Hands-on skills in platform configuration, call routing, IVR design, and dialer setup.Familiarity with compliance/security requirements (data privacy, GDPR, etc.).Strong presentation and communication skills to deliver impactful demos and training.Ability to collaborate with cross-functional teams (sales, product, engineering, IT).Problem-solving mindset and ability to handle complex technical objections.Willingness to travel occasionally for client meetings, training, or go-live support. What we offerWe offer competitive compensation packages with a bonus plan and benefits commensurate with experience. Medical, dental, vision life and as other small perks to be discussed separately. All your information will be kept confidential according to EEO guidelines.With Voiso you'll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Voiso and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged!