Quality Manager Logistics (f/m/d)

As Switzerland’s leading e-commerce platform, with a team of over 3,000 employees across Switzerland, Germany, and Serbia, we’re on our way to new markets. What drives us is the determination to constantly rethink the status quo. That’s why we’re looking for people who are passionate about truly making things better. With us, you’ll find the freedom and trust to take ownership, grow together with us, and stay true to yourself. Act galactic. Be You

Responsibilities

• You develop and implement quality standards together with the operations team.
• You ensure that internal quality standards as well as legal and industry-specific requirements are adhered to in all relevant processes.
• You analyze data, identify sources of errors, and optimize procedures to sustainably increase customer satisfaction.
• Conduct root cause analyses, derive corrective and preventive measures, and support their implementation to sustainably improve quality.
• Present findings in an understandable way, align priorities with stakeholders, and convince leadership with data-based recommendations.
• Organize and manage the onboarding of newly hired logistics operators.
• Partner with operational teams to coordinate onboarding process steps.

Qualifications

• Experience in quality management, e-commerce, or logistics. Further education and experience in engineering, quality management or logistics.
• Proven track record in reducing defects and improving customer-oriented quality metrics, as well as familiarity with digital quality systems, automation, or initial approaches in machine learning.
• Good command of English and German. French skills are an advantage.
• High level of initiative and the ability to convince stakeholders, support change processes, and sustainably anchor improvements in daily operations.
• Being resilient in changing times and approaching changes with a positive attitude.
• Aligning actions and decisions with personal beliefs and values.
• Building trust through consistent and reliable actions.

Values, not empty words

Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practise and preach.

Courageous thinking

We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.

Uncomplicated approach

Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.

Flexibility and freedom

Every position is possible with an 80% workload.

Rapid growth

With us, growth is a continuous journey. We also support you with EDU points (1600 € and 2000 minutes) per year for your professional development so there’s no risk of you getting stuck in a rut.

More benefits

28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits.

Diversity is our culture.

To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.