Remote Customer Advisor for HBO Max Turkey-based

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.

This is a remote position, and all necessary equipment will be provided.

Project: HBO Max
Contract: Full-Time
Location: Remote (only residents in Turkey)
Languages Required: German C1, English B1
Shifts: Rotating shift schedule (5 days per week)
Summer Shifts
10:00 19:00, 13:00 22:00, 16:00 01:00
Winter Shifts
11:00 20:00, 14:00 23:00, 17:00 02:00

Responsibilities

Provide customer support through phone, email, chat and social media

Assist customers with technical issues, account and content inquiries

Follow internal processes and escalate cases when needed

Deliver service with empathy, accuracy, and professionalism

Your Profile

Fluent in German (C1) and English (B1)

Strong communication, problem-solving, and multitasking skills

Computer literacy

Turkish ID (must reside in Turkey)

What We Offer

Online 10-day onboarding training

Net Salary: 30,000 TL

Quality Bonus: 10%

Meal Allowance (Pluxee Card): 4,500 TL

Private Health Insurance: Maphre ÖSS

Why Join Us?

Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out

If you're interested, apply or send your CV to