Sales Service Coordinator

Stellenbeschreibung:

Validation, processing and invoicing of sales orders using Conga, Oracle ERP and SAP
Payments follow-up in collaboration with Head Quarter and local Accounting incl coordination of bank guarantees
First point of contact for customers for information, order confirmations, lead times, payments and claims handling
Shipping and Delivery coordination for Equipment and Software delivery
Validation and transmission of the shipping documents to the customer based on Incoterms agreed

Manage activation, delivery, and renewal of licenses (dongle-based, non-cloud, service, educational, and school licenses)
Handle license operations: extensions, rehosts, loan licenses, software upgrades, and customer instance transfers
Follow up on expiring licenses, payments, and ensure timely delivery of new keys (via Inet/FNO)
Maintain and update installed base data and support educational IB renewals
Monitor and respond to the XX.ManagementLicenses mailboxes and manage Call Center workflow notifications

Set up, process, and invoice new and renewal service/cloud contracts
Proactively follow up on renewals
Manage contract changes
Validate customer invoices and issue additional billing
Support contract database updates during Sunset Process and collaborate with HQ on monthly/quarterly contract movement reporting

Excellent verbal and written communication skills in German (native level) and English (business fluent); Spanish will be beneficial
Very good organizational skills and attention to detail
Ability to communicate on a management level both internally and externally
Very customer oriented with proven track record to deal with several stakeholders (customers, shipment department, customs, sales and finance)
Able to perform and set priorities under time pressure
Ability to assess potential risks upfront
Proactive and accountable
Analytical and efficient thinking
Proficient in Microsoft Office, advanced Excel.
Proficient in Oracle and SAP, Experience in Salesforce and Conga is a plus.