SAP BDC Solution Customer Success Manager (Senior) Advisor

SAP BDC Solution Customer Success Manager (Senior) Advisor

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Business Data Cloud (BDC) expertise to customer executives and their line of business.

BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third‑party data, enabling business leaders to make impactful and data‑driven decisions.

Responsibilities

• Build deep executive relationships and earn trusted advisor status with customers; identify new opportunities for customers to leverage new or expanded SAP solutions
• Mitigate churn and manage renewals of SAP solutions/services; manage through crisis and de‑escalate customer situations
• Identify sales leads and support sales in expansion and upsell efforts; drive renewals, expansions, and upsells of subscription or perpetual license‑based solutions

Qualifications

• Strong executive presence and relationship building skills, combined with deep knowledge of business models, strategies, and line‑of‑business processes; proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Driving renewals, expansions, and upsells of subscription or perpetual license‑based solutions; ability to apply risk‑mitigation strategies to customer situations
• Deep expertise with SAP BDC solutions and broad understanding of SAP solutions portfolio and the business processes they enable; technical understanding to address technical issues with customers
• Deep understanding of cloud software solutions, delivery models, and challenges combined with good knowledge of SaaS and IaaS processes
• Strong program/project management and governance skills; expert commercial/deal support skills; relationship‑driven mindset with excellent verbal and non‑verbal communication skills
• Fluency in German and English

Equal Employment Opportunity

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